Senior Manager, Customer Operations & Accounts

Mckesson Corporation

Irving (TX)

Hybrid

USD 103,000 - 171,000

Full time

3 days ago

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Job summary

McKesson is seeking a Senior Manager of Account Operations to lead customer-facing support across the Community, Pharmacy and Health segments. This role partners with senior leaders to resolve escalations, drive strategic initiatives, and transform processes while ensuring exceptional customer experiences.

Based in Irving, TX, the role offers location flexibility with hybrid onsite requirements for Dallas–Fort Worth area employees.

Qualifications

Degree or equivalent and typically 9+ years relevant experience AND 1+ years employee management experience.
9+ years’ account management, sales, support, operations or administration experience (pharmaceutical industry preferred).
1+ years of employee management experience.

Responsibilities

Provide leadership for Support Managers/Coordinators, setting expectations and driving service quality.
Lead escalations and resolve complex, cross-functional issues with accountability.
Partner with senior leaders on strategic initiatives and ensure milestones and risks are managed.
Drive process improvements and change enablement to simplify workflows and improve outcomes.
Analyze territory signals and collaborate with teams to prevent friction and improve customer outcomes.
Ensure SFDC case management accuracy, timely resolution, and proper documentation.