Lead Account Manager, Support Solutions

McKesson; Irving (TX); Hybrid; USD 80,000 - 133,000; Full time

Job summary

McKesson in Irving, TX is seeking a Lead Account Manager to guide strategic customer engagements in the Community Pharmacy & Health segment. You will translate customer agreements into action, partner with sales, operations, and finance, and drive initiatives that improve customer experience and business results.

This hybrid role requires 4+ years in account management, strong communication, and the ability to work with senior leaders. Travel ~10% with on-site days in Las Colinas.

Qualifications

• Degree or equivalent and typically requires 4+ years of relevant experience.
• 4+ years in account management, sales, support, operations, or administration (pharmaceutical industry experience preferred).
• Strong communication and relationship-building skills; able to influence and manage multiple priorities.
• Experience collaborating with cross-functional teams and senior management.

Responsibilities

• Lead customer engagement and manage relationships with key clients.
• Translate Customer Agreements into actionable initiatives and drive outcomes.
• Coordinate cross-functional teams including operations, credit, finance and pricing.
• Prepare quarterly and yearly business reviews with sales and marketing.

Skills

Customer-facing interactions

Communication skills

Executive presence

Problem-solving

Project management

MS Office

Education

Bachelor's degree or equivalent

Tools

MS Office Suite

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people.

This role is a hybrid position. The selected candidate is expected to work on-site at our Las Colinas (Irving, TX) office a minimum of two (2) days per week, with the remaining days worked remotely. Specific in-office days may be designated based on team needs and business priorities.

About the Role:

Join McKesson as a Lead Account Manager and become a pivotal leader in managing and enhancing relationships with our key customers within the Community Pharmacy & Health (CPH) Segment. This role will translate Customer Agreements into actionable results, foster strong relationships with both internal and external stakeholders, and lead projects that drive significant outcomes. As Lead Account Manager, you will be at the forefront, collaborating with senior management, various departments, and our dynamic Sales teams to ensure the best possible customer experience. Moreover, you will frequently contribute to the development of new strategies and processes to push the boundaries of what is possible in customer management and engagement. Finally, you will receive opportunities to lead critical programs that support our segment strategy(s) that will deliver meaningful results for the business.

What You’ll Do:

Customer Engagement & Management

• Champion customer-focused service by delivering unparalleled support and value to McKesson’s strategic partners.
• Serve as the primary liaison for resolving customer concerns, working cross-departmentally with operations, credit, finance, pricing, and more to enhance business results and customer satisfaction while identifying new opportunities.
• Organize and lead regular customer meetings, ensuring outstanding issues are resolved and updates are communicated promptly and consistently.
• Monitor customer commitments and provide clear reports on their status regarding supply agreements, including volume, mix, and rebate requirements.
• Document, review, and resolve customer issues with precision and care.
• Reduce operating costs by improving internal processes and promoting the adoption of McKesson’s self-help tools, all while understanding the unique needs of each customer.
• Lead data-driven conversations with customers and internal partners to enhance their experience and ensure agreement adherence.

Deal Execution & Analysis

• Take charge of understanding Customer Agreements, Commitments, ensuring seamless implementation and compliance through multiple standardized audits.
• Proactively resolve audit issues and maintain a low out of compliance score.
• Collaborate with the sales team and internal teams to fulfill and exceed customer commitments, fostering long-term satisfaction and engagement.
• Lead the preparation of insightful Quarterly and Yearly business reviews in collaboration with sales and marketing.
• Direct the implementation and communication of all McKesson products and services.
• Stay well-informed and lead the learning about all technical applications, products, programs, and services available to customers.

Internal & External Relationships

• Cultivate and maintain strong relationships with customers, connecting with key business executives and stakeholders.
• Effectively influence and gain acceptance in sensitive situations.
• Navigate challenging conversations with empathy and a collaborative spirit.
• Represent McKesson by consistently demonstrating the following values: I2CARE – Integrity, Inclusion, Customer-First, Accountability, Respect, Excellence LEADRX – Create Our Future, Make Bold Moves, Move at the Pace of Possibility, Deliver Results that Matter, Build Teams of Tomorrow and Lead with Purpose and Humility.

Innovation & Development

• Frequently think with an AIM28 mindset that frequently looks for ways to develop new strategies and processes, enhance our approach to customer engagement.
• Develop resolutions to complex issues by using creativity and automation.
• Anticipate change and direct or redirect efforts to align with evolving business needs.
• Complete tasks without considerable direction and seek to resolve reoccurring challenges.

Basic Requirements:

• Degree or equivalent and typically requires 4+ years of relevant experience.
• 4+ years in account management, sales, support, operations, or administration (pharmaceutical industry experience preferred).

Preferred Skills/Experience:

• A passion for customer-facing interactions, building, and maintaining positive relationships across diverse groups.
• Excellent communication skills, with a proven record in relationship building, presenting, and result-driven communication.
• Strong executive presence and the ability to remain composed under pressure while managing multiple priorities.
• Problem-solving prowess, decisiveness, and resolution management.
• Exceptional ability to “move at the pace of possibility” and follow-up to meet deadlines consistently.
• Analytical thinker with strong organizational skills as well as project mgmt. experience.
• Proficiency in the MS Office suite (Word, Excel, PowerPoint, and Outlook).

Physical Requirements:

Travel up to 10% of the time. This role is required in Irving, TX and will require 2 days per week onsite.

Immigration & Employment Authorization:

McKesson complies with all applicable U.S. immigration laws and regulations. The Company does not provide employer support or sponsorship for any immigration related employment benefit for this role. Applicants must be currently authorized to work in the United States on a fulltime basis without the need for employer support or sponsorship now or in the future. This includes having the legal right to work in the United States without the need for McKesson support or sponsorship for any immigration related employment authorization (e.g., H1B, O1, E3, H1B1, TN, F1 OPT, F1 STEM OPT, F1 CPT, etc.) now or in the future. If you will require McKesson to provide immigration support or sponsorship now or in the future, you should not apply for this position.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position $79,600 - $132,600

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category.

For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities.

If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail].

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people.