Strategic Account Management Leader

Openkrill

United States

Remote

USD 110,000 - 170,000

Full time

14 days+

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Benefits offered by this job

Monthly Lifestyle subsidy

WFH set‑up allowance

Learning & Development allowance ($150

Annual leave: PTO + 2 extra leave days

Parental Leave: 18 weeks

Personal Leave Allowance

Fully remote working environment

Top‑spec hardware

Generative AI subsidy

Health Insurance

Job summary

UpGuard is seeking a dynamic leader to join the leadership team as Manager of Account Management. You will report to the Head of Customer Success, Americas, and drive revenue retention and expansion for our highest‑touch customers.

Collaborate with Sales, Marketing and Product to ensure customer satisfaction and long‑term success. You will build a scalable, high‑performing Account Management team, forecast retention, and develop executive relationships with top accounts while maintaining a

Qualifications

2+ years of leadership experience managing post‑sales teams with revenue retention focus.
3+ years in B2B SaaS as an individual contributor, renewals/cross-sells/upsells emphasis.
Experience using post‑sales tech stacks (HubSpot, Gong) to coach teams.

Responsibilities

Build and lead a team of Account Managers focused on renewals, cross‑sells, and upsells for high‑touch customers.
Scale, mentor, and develop a high‑performing Account Management team.
Accurately forecast monthly and quarterly revenue retention and expansion results.
Drive strategy and build executive relationships for top accounts.
Collaborate with Sales, Marketing, and Product to optimize results and engagement.
Use data to assess performance and implement improvement initiatives.