Senior Management Analyst Supervisor: ESS Quality Lead

Florida; Tallahassee (FL); In loco; USD 85.000 - 110.000; Tempo pieno

Descrizione del lavoro

Florida Department of Children and Families (DCF) seeks a Senior Management Analyst Supervisor to lead the Regional Operations - Quality Management team within the ESS program. The role focuses on planning, developing, and assessing QA activities, ensuring compliance with state and federal requirements, and driving performance improvements.

Travel and coordination with regional offices are essential. Requirements include current DCF employment, 5+ years in ESS program, 2+ years in QA case

Competenze

• Must be current DCF Employee.
• Five or more years of experience working in the Florida Department of Children and Families Economic Self Sufficiency Program determining eligibility or policy applications for any public assistance program.
• Minimum of two years of experience reading/reviewing cases in the Quality Management System (QMS).
• A valid State-issued Driver’s License and a willingness to travel extensively.

Mansioni

• Lead and supervise a team of Senior Human Services Program Specialists, including hiring, training, coaching, and performance management.
• Oversee quality assurance and compliance activities for ESS programs to ensure adherence to state and federal requirements.
• Monitor program operations, review cases, analyze performance data, and identify opportunities to improve service delivery.
• Provide technical guidance, support, and training to staff on program policies, procedures, and eligibility requirements.
• Develop and implement quality improvement strategies, corrective action plans, and operational best practices.

Conoscenze

Leadership

Analytical thinking

Communication skills

Willingness to travel

Descrizione del lavoro

Florida Department of Children and Families (DCF) seeks a Senior Management Analyst Supervisor to lead the Regional Operations - Quality Management team within the ESS program. The role focuses on planning, developing, and assessing QA activities, ensuring compliance with state and federal requirements, and driving performance improvements.

Travel and coordination with regional offices are essential. Requirements include current DCF employment, 5+ years in ESS program, 2+ years in QA case