Senior Human Services Programs Lead - Data & Training

FDOT; Fort Lauderdale (FL); On-site; USD 38,000 - 47,000; Full time

Job summary

The Florida Department of Children and Families – Office of Economic Self-Sufficiency in Fort Lauderdale is seeking a Senior Human Services Program Specialist (60023106) to oversee data collection and analysis, training needs assessment, and complex policy and case management problem solving for the Southeast Region.

Responsibilities include monitoring performance data, developing training materials, coordinating with state and regional offices, and ensuring program compliance.

Qualifications

• A Bachelor's degree from an accredited college or university and four years of professional experience in health, social, economic or rehabilitative programs
• A Master’s degree from an accredited college or university can substitute for one year of the required experience
• Professional or nonprofessional experience can substitute on a year-for-year basis for the required college education

Responsibilities

• Monitors data and performs analysis to resolve problems arising in program eligibility, service delivery and/or policy implementation;
• Plans, organizes, and conducts pre-service, in-service and policy update training for staff and insures employees have the basic knowledge required to administer a variety of programs;
• Designs supplemental training programs to meet specialized in-service training needs, including appropriate curricula and supportive material;
• Utilizes and develops supplemental material for core training packages from the Office of Economic Self-Sufficiency Central Program Office by analyzing, evaluating, and understanding the skills, attitudes, background, abilities of the available program personnel and then selecting the most appropriate training delivery system;
• Assist with Quality Management and Assurance Plan monitoring for the Southeast Region;
• Assist with other operational, program and performance monitoring as required to ensure that standards and polices are compiled with;
• Agency liaison to other community agencies/partners and serves as spokesperson on program policy within the community as needed;
• Provides program and policy guidance and consultation to Southeast Region staff;
• Provides consultation, technical assistance, on-site visits, assistance in problem resolution and follow-up evaluation and training, etc., to Office of Economic Self-Sufficiency program supervisors and specialists;
• Tracks and analyzes performance data and compiles statistical reports for the Southeast Region and provides same to Circuit Operations for evaluation and program compliance;
• Coordinating assignments, activities, and projects between State Office and Southeast Region Operations, including working closely with other Program Offices and Southeast Region Operations to facilitate service delivery across program lines;
• Assists in developing corrective action plans as requested;
• Provides recommendations based on monitoring results;
• Compiles, collects and analyzes data;
• Performs other related duties as assigned;

Skills

Data analysis

Training needs assessment

Policy guidance

Education

Bachelor’s degree

Master’s degree substitute for experience

Job description

The Florida Department of Children and Families – Office of Economic Self-Sufficiency in Fort Lauderdale is seeking a Senior Human Services Program Specialist (60023106) to oversee data collection and analysis, training needs assessment, and complex policy and case management problem solving for the Southeast Region.

Responsibilities include monitoring performance data, developing training materials, coordinating with state and regional offices, and ensuring program compliance.