SENIOR MANAGEMENT ANALYST SUPV - SES - 60014682 - Quality Improvement - ESS Program

Florida; Tallahassee (FL); In loco; USD 85.000 - 110.000; Tempo pieno

Descrizione del lavoro

Florida Department of Children and Families (DCF) seeks a Senior Management Analyst Supervisor to lead the Regional Operations - Quality Management team within the ESS program. The role focuses on planning, developing, and assessing QA activities, ensuring compliance with state and federal requirements, and driving performance improvements.

Travel and coordination with regional offices are essential. Requirements include current DCF employment, 5+ years in ESS program, 2+ years in QA case

Competenze

• Must be current DCF Employee.
• Five or more years of experience working in the Florida Department of Children and Families Economic Self Sufficiency Program determining eligibility or policy applications for any public assistance program.
• Minimum of two years of experience reading/reviewing cases in the Quality Management System (QMS).
• A valid State-issued Driver’s License and a willingness to travel extensively.

Mansioni

• Lead and supervise a team of Senior Human Services Program Specialists, including hiring, training, coaching, and performance management.
• Oversee quality assurance and compliance activities for ESS programs to ensure adherence to state and federal requirements.
• Monitor program operations, review cases, analyze performance data, and identify opportunities to improve service delivery.
• Provide technical guidance, support, and training to staff on program policies, procedures, and eligibility requirements.
• Develop and implement quality improvement strategies, corrective action plans, and operational best practices.

Conoscenze

Leadership

Analytical thinking

Communication skills

Willingness to travel

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SENIOR MANAGEMENT ANALYST SUPV - SES - 60014682 - Quality Improvement - ESS Program

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:886558

Agency: Children and Families

Working Title: SENIOR MANAGEMENT ANALYST SUPV - SES - 60014682 - Quality Improvement - ESS Program

Pay Plan: SES

Position Number:60014682

Salary: To be determined. The DCF Salary Policy will apply.

Only current department employees are eligible to apply.

SENIOR MANAGEMENT ANALYST SUPERVISOR – 60014682 –

REGIONAL OPERATIONS - QUALITY MANAGEMENT

This is a Select Exempt Service (SES) position.

This position will be relocated based on the selected candidate. The opportunity is available statewide.

The position is not eligible for telework. The candidate will work from a DCF office location daily.

Travel will be required.

This is a full-time position working 40 hours per week.

The incumbent is a member of the DCF D-SNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours per day.

MINIMUM QUALIFICATIONS:

• Must be current DCF Employee.
• Five or more years of experience working in the Florida Department of Children and Families (DCF) Economic Self Sufficiency Program determining eligibility or policy applications for any of the public assistance programs (Food Assistance, Temporary Cash Assistance, Medicaid, or Refugee Assistance).
• Minimum of two (2) years of experience reading/reviewing cases in the Quality Management System (QMS).
• A valid State-issued Driver’s License and a willingness to travel extensively, including overnight travel to perform the duties of the position.

PREFERENCE WILL BE GIVEN TO CANDIDATES WITH THE FOLLOWING:

• At least one year in a supervisory capacity in the ESS program.
• Two or more years of experience in developing and completing ESS corrective action plans and audit reports.

What you will do:

The Florida Department of Children and Families (DCF)isthe state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking, and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF,the Economic Self-Sufficiency (ESS) Programhelps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.

The Quality Improvement Team is seeking a dynamic Senior Management Analyst Supervisor. This is a management position responsible for the planning, development, and assessment of Operational Quality Assurance (QA) and review activities related to the administration of ESS programs.

The position requires an enthusiastic candidate who displays:

• Progressive thinking and a can-do attitude.
• Highly proficient skills in both oral and written communication.
• The ability to analyze data and think critically, creatively and strategically.
• Subject matter expertise in the relevant program areas in order to direct a team responsible for management evaluations, validations of regional designated reviewers.
• The ability to network, develop and maintain professional relationships with regional counterparts, other Departmental programs, and state and federal agencies.

Resp onsibilities include implementing the quality assurance techniques used to measure successful performance outcomes for the monitoring of public assistance programs at the circuit/region level and coordinate operational and management improvements as a result of Quality Assurance activities. The incumbent must demonstrate the Department values of integrity, courage, accountability, respect, and excellence.

DUTIES AND RESPONSIBILITIES :

Lead and supervise a team of Senior Human Services Program Specialists, including hiring, training, coaching, and performance management.

Oversee quality assurance and compliance activities for ESS programs to ensure adherence to state and federal requirements.

Monitor program operations, review cases, analyze performance data, and identify opportunities to improve service delivery.

Provide technical guidance, support, and training to staff on program policies, procedures, and eligibility requirements.

Develop and implement quality improvement strategies, corrective action plans, and operational best practices.

Prepare and present reports, performance metrics, and recommendations to leadership.

Collaborate with regional offices, headquarters staff, community partners, and other stakeholders to support program goals.

Review and evaluate policies and operational procedures, recommending improvements to increase effectiveness and efficiency.

Participate in workgroups, meetings, training sessions, and special projects as assigned.

Perform other related duties as needed.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

Candidate Profile (application) must be completed in its entirety.

• All previous DCF positions must be listed separately. Include the total years in each position along with all required duties.
• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history.

The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

DCF EMPLOYMENT DISCLOSURES

The Department of Children and Families is a tobacco-free environment.

US CITIZEN REQUIREMENTOnly US citizens and lawfully authorized alien workers will be hired.
SELECTIVE SERVICE SYSTEM REGISTRATIONAll selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire .
RETIREE NOTICEIf you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending on the date of your retirement.
BACKGROUND SCREENINGIt is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for State and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national Record of Arrest and Prosecution Back (RAP Back) Program, providing real-time arrest hit notifications.
BENEFIT RECOVERY SCREENINGCandidates applying to positions in the Economic Self-Sufficiency Program will have a Benefit Recovery check completed to validate current or former public assistance case information before completing the hiring process.

If you experience problems applying online, please call the People First Service Center at [phone].

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location

TALLAHASSEE, FL, US, 32301 TAMPA, FL, US, 33602 PANAMA CITY, FL, US, 32404 FORT LAUDERDALE, FL, US, 33301 PENSACOLA, FL, US, 32502 JACKSONVILLE, FL, US, 32204 ORLANDO, FL, US, 32803 WEST PALM BEACH, FL, US, 33405 MIAMI, FL, US, 33055

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.