Senior Managed Services Technician

Copeland Technology Solutions; Town of Amherst (NY); Vor Ort; USD 65.000 - 85.000; Vollzeit

Benefits dieser Stelle

401k Plan after 6 months

Health insurance

Employer funded HRA

PTO

Voluntary Dental and Vision options

Zusammenfassung

Copeland Technology Solutions seeks a Managed Services Level 2 Technician based in Amherst, New York. The role involves resolving advanced technical issues, supporting Level 1 technicians, and ensuring high-quality service delivery across Managed Services.

The ideal candidate will have expertise in Microsoft 365, networking, and cybersecurity, with a focus on improving documentation and customer communication. A competitive salary and benefits are offered.

Qualifikationen

• Broad technical capability across user support, Microsoft 365, IT, networking, and cybersecurity.
• Ability to identify and document repeat issues.
• Experience with technical standards and escalation processes.

Aufgaben

• Resolve advanced technical issues and support Level 1 technicians.
• Identify patterns in recurring issues and document solutions.
• Update IT documentation and ensure adherence to technical standards.

Kenntnisse

Microsoft 365 expertise

Cloud and Endpoint Management

Networking knowledge

Cybersecurity understanding

Technical documentation

Customer communication

Jobbeschreibung

Copeland Technology Solutions seeks a Managed Services Level 2 Technician based in Amherst, New York. The role involves resolving advanced technical issues, supporting Level 1 technicians, and ensuring high-quality service delivery across Managed Services.

The ideal candidate will have expertise in Microsoft 365, networking, and cybersecurity, with a focus on improving documentation and customer communication. A competitive salary and benefits are offered.