Senior Managed Services Systems Administrator (Escalations)

Copeland Technology Solutions; Town of Amherst (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401k Plan after 6 months

Health insurance with employer contribution

PTO

Voluntary Dental and Vision options

Job summary

Copeland Technology Solutions seeks a Managed Services System Administrator responsible for resolving complex technical issues. The role involves escalation authority over critical problems and the execution of troubleshooting within defined standards.

The ideal candidate has advanced capabilities in Microsoft 365 and networking technologies, maintaining documentation, and enhancing system stability. Benefits include a competitive salary, health insurance from day one, and a 401k plan after six months.

Qualifications

• Advanced technical capability in Microsoft 365, networking, servers, and cybersecurity tools.
• Ability to resolve complex, high-severity technical issues efficiently.
• Strong communication skills to interact with customers and internal teams.

Responsibilities

• Resolve complex technical issues as the final escalation point.
• Perform advanced troubleshooting to optimize system performance.
• Document solutions and share knowledge to reduce unnecessary escalations.

Skills

Microsoft 365

Networking

Cybersecurity

Root Cause Analysis

Documentation

Job description

Copeland Technology Solutions seeks a Managed Services System Administrator responsible for resolving complex technical issues. The role involves escalation authority over critical problems and the execution of troubleshooting within defined standards.

The ideal candidate has advanced capabilities in Microsoft 365 and networking technologies, maintaining documentation, and enhancing system stability. Benefits include a competitive salary, health insurance from day one, and a 401k plan after six months.