Senior Mainframe MQ & CICS Systems Engineer (Remote)

Ensono; Downers Grove (IL); On-site; USD 60,000 - 152,000; Full time

Benefits offered by this job

Unlimited Paid Days Off

401k with company match

Education Reimbursement

Sabbatical leave

Flexible work schedule

Job summary

Ensono seeks an experienced mainframe MQ specialist to provide premium software support for z/OS environments. You will handle CSOs, troubleshoot MQ products, and deliver 24x7 support across time zones, ensuring efficient installation and best-practice execution.

You will collaborate with cross-functional teams to prepare partitions for annual OS upgrades and support migrations of newly acquired customers. Strong communication and independent work are essential.

Qualifications

• Bachelor’s degree required and/or equivalent work experience.
• 10+ years experience on the zSeries (mainframe) platform including hands-on experience with installation and maintenance of CICS TS and OEM product support.
• Thorough working knowledge of CICS TS capabilities and installation/tailoring of CICS TS and related OEM products.
• Strong analytical skills and understanding of CICS TS concepts, configuration and tailoring.
• Experience with IBM’s SMP/E and monitoring tools for CICS TS.
• Ability to multi-task, meet deadlines and work under pressure.
• Excellent written, verbal and presentation communication skills; team and independent work capability.
• Standard Working Hours: 8AM to 5PM Local time; On-call and overtime required.

Responsibilities

• Fulfill customer service orders for mainframe z/OS customers related to MQ software products.
• Provide primary support for reported MQ-related problems.
• Provide 24x7x365 support across multiple time zones.
• Follow procedures for installing MQ software products per Ensono standards.
• Collaborate with other towers to prepare customer partitions for yearly OS upgrade using a proactive checklist.
• Support customer migrations and transitions for MQ products.
• Assist project managers with migrations of newly acquired customers to address technical hurdles.
• Coordinate with Disaster Recovery Services on disaster recovery plans.
• Adhere to schedules to efficiently manage resources and timely implementations.
• Follow ITSM change control procedures including applying fixes and upgrading z/OS products.

Education

Bachelor’s degree

Tools

SMP/E

Job description

Ensono seeks an experienced mainframe MQ specialist to provide premium software support for z/OS environments. You will handle CSOs, troubleshoot MQ products, and deliver 24x7 support across time zones, ensuring efficient installation and best-practice execution.

You will collaborate with cross-functional teams to prepare partitions for annual OS upgrades and support migrations of newly acquired customers. Strong communication and independent work are essential.