Senior Site Manager, MS Site Management

Ricoh USA, Inc.

Frankfort (KY)

On-site

USD 70,000 - 100,000

Full time

14 days+

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Job summary

Ricoh USA, Inc. is seeking an experienced Senior Site Manager to oversee daily operations at a Frankfort, KY site, leading a multifunction team across mail, print, courier, imaging, hospitality, and managed services.

You will ensure SLA compliance, drive service excellence, and develop staff while aligning with client expectations. Responsibilities include performance monitoring, process improvements, client relationship management, and collaboration with sales and internal teams to deliver

Qualifications

High School Diploma or GED is required.
5+ years of experience in operations, business services, technical services, or a related field.
2+ years of leadership or management experience preferred.
5+ years of customer-facing experience required.

Responsibilities

Lead and manage daily site operations and a team of direct reports.
Ensure compliance with SLAs, operational standards, and client expectations.
Drive customer satisfaction through strong client relationships and continuous service improvement.
Recruit, hire, onboard, develop, and retain employees while managing performance and succession planning.
Monitor operational metrics, conduct business reviews, and implement process improvements to enhance quality and productivity.
Partner with clients, sales teams, and internal stakeholders to resolve issues and deliver solutions.
Lead change management initiatives and foster a positive, high-performing team culture.
Identify operational risks, perform root cause analysis, and implement corrective actions.

Skills

Leadership

Client relationship management

Operational excellence

Change management

Strategic thinking

Presentation and communication

Microsoft Office 365

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office 365

Job description

Job Description

Senior Site Manager

Operations Manager / Site Manager Position Summary

The Operations Manager oversees daily operations for a medium to large site or multiple client locations, leading a team responsible for services such as mail, print, copy, courier, imaging, hospitality, and managed services. This role ensures service excellence, client satisfaction, operational efficiency, and team development while meeting contractual and SLA requirements.

Key Responsibilities

Lead and manage daily site operations and a team of direct reports.
Ensure compliance with service level agreements (SLAs), operational standards, and client expectations.
Drive customer satisfaction through strong client relationships and continuous service improvement.
Recruit, hire, onboard, develop, and retain employees while managing performance and succession planning.
Monitor operational metrics, conduct business reviews, and implement process improvements to enhance quality and productivity.
Partner with clients, sales teams, and internal stakeholders to resolve issues and deliver solutions.
Lead change management initiatives and foster a positive, high-performing team culture.
Identify operational risks, perform root cause analysis, and implement corrective actions.

Qualifications

High School Diploma or GED required.
5+ years of experience in operations, business services, technical services, or a related field.
2+ years of leadership or management experience preferred.
5+ years of customer-facing experience required.
Strong technology proficiency, including Microsoft Office 365.
Excellent communication, problem-solving, and relationship management skills.

Preferred Skills

Leadership and team development
Client relationship management
Operational excellence and process improvement
Change management
Strategic thinking and decision-making
Presentation and communication skills

Physical Requirements

Ability to stand, walk, bend, and lift up to 50 lbs. as needed in a professional office environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

About Us

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

JOB INFO