Senior M365 Enterprise Solutions Engineer (Contractor)

Alvarez & Marsal; Dallas (TX); On-site; USD 83,000 - 96,000; Part time

Job summary

Alvarez & Marsal is seeking an hourly contractor to support Microsoft 365 governance, platform administration, L3 support, and strategic project delivery across a 14,000+ user global tenant. You will execute BAU operations, resolve escalations, build knowledge base articles, and contribute to strategic initiatives under leadership guidance.

The role requires deep M365 experience in a large enterprise, strong documentation and communication skills, and the ability to work asynchronously with a

Qualifications

• M365 platform administration across SharePoint Online, Teams, OneDrive, Exchange, and Power Platform in a large enterprise environment (10,000+ users preferred).
• Power Platform administration including Power Apps, Power Automate, Copilot Studio, DLP policies, and environment provisioning.
• AvePoint Cloud Governance experience or similar workspace lifecycle management tooling.
• Microsoft Purview familiarity DLP, Sensitivity Labels, Retention Policies.
• Entra ID (Azure AD) working knowledge security groups, dynamic groups, app registrations.
• ServiceNow ticket management and KB article authoring.
• Strong documentation skills ability to create SOPs, technical procedures, and knowledge base articles that are clear and actionable for L1/L2 audiences.
• Excel proficiency for tracker maintenance, data analysis, and reporting.
• Ability to independently investigate and troubleshoot M365 platform issues, assess impact, and formulate recommendations.
• Strong written communication this role communicates via email, Teams, and ServiceNow with stakeholders across global BUs.
• Ability to work asynchronously with a US-based team, with some overlap hours required.
• Multi-geo M365 tenant experience is a plus

Responsibilities

• L3 Ticket Resolution & Escalation Triage: Resolve routine L3 tickets independently where SOPs exist.
• Knowledge Capture & Documentation: Systematically document tribal knowledge and ticket resolutions as ServiceNow KB articles and SOPs.
• BAU Governance & Administration: Monitor governance items across M365 Workstream Tracker and governance lists; coordinate changes.
• Strategic Project Support: Provide execution support on strategic projects as directed by leadership.

Skills

M365 administration

Documentation

Written communication

Async work capability

Excel proficiency

Tools

AvePoint Cloud Governance

Microsoft Purview

Entra ID (Azure AD)

ServiceNow

Power Platform

Job description

Alvarez & Marsal is seeking an hourly contractor to support Microsoft 365 governance, platform administration, L3 support, and strategic project delivery across a 14,000+ user global tenant. You will execute BAU operations, resolve escalations, build knowledge base articles, and contribute to strategic initiatives under leadership guidance.

The role requires deep M365 experience in a large enterprise, strong documentation and communication skills, and the ability to work asynchronously with a