Global M365 Enterprise Solutions Engineer

Alvarez & Marsal Deutschland GmbH

Troy (MI)

On-site

USD 83,000 - 96,000

Full time

14 days+

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Job summary

Alvarez & Marsal Deutschland GmbH seeks an hourly contractor to support the Microsoft Enterprise Solutions Team across a 14,000+ user global M365 tenant, handling governance, platform administration, and L3 ticket resolution.

You will document solutions, contribute to strategic projects, and coordinate with leadership across geographies. The role requires strong M365, Power Platform, and ServiceNow skills and the ability to work asynchronously with the US-based team.

Qualifications

Experience administering M365 across SharePoint Online, Teams, OneDrive, Exchange and Power Platform in a large enterprise environment.
Power Platform administration including Power Apps, Power Automate, Copilot Studio, DLP policies, and environment provisioning.
AvePoint Cloud Governance experience or similar workspace lifecycle management tooling.
Microsoft Purview familiarity DLP, Sensitivity Labels, Retention Policies
Entra ID (Azure AD) working knowledge security groups, dynamic groups, app registrations
ServiceNow ticket management and KB article authoring
Strong documentation skills ability to create SOPs, technical procedures, and knowledge base articles that are clear and actionable for L1/L2 audiences
Excel proficiency for tracker maintenance, data analysis, and reporting
Ability to independently investigate and troubleshoot M365 platform issues, assess impact, and formulate recommendations
Strong written communication this role communicates via email, Teams, and ServiceNow with stakeholders across global BUs
Ability to work asynchronously with a US-based team, with some overlap hours required

Responsibilities

Resolve routine L3 tickets independently where SOPs or documented procedures exist
For tickets without established SOPs, investigate, gather context, and attempt resolution based on M365 platform knowledge escalating to leadership when technical complexity, licensing decisions, or business engagement is required
Sort and route incoming escalations from L1/L2
Monitor aged ticket queues
Systematically document tribal knowledge and ticket resolutions as ServiceNow KB articles and internal SOPs
Expand the existing documentation foundation
Reduce L1/L2 escalation volume by closing knowledge gaps across the full M365 platform including Power Platform, Copilot Studio, SharePoint, Teams, AvePoint, licensing processes, and governance procedures
Actively work governance items across the M365 Workstream Tracker, the M365 Governance SharePoint list, and the Power Platform & Copilot Governance SharePoint list including researching, developing plans, creating documentation, and implementing changes once peer-reviewed by pillar leads and approved through change board, under Janine and Moussa’s guidance
Monitor and action AvePoint governance operations
Monitor Purview governance tasks
Monitor the Microsoft Message Center for new features and capabilities rolling out to the tenant, assess impact, and provide recommendations to leadership for action decisions
Monitor the Microsoft Health Center for service outages, assess impact, and provide recommendations to leadership
Coordinate ITAM license reservations
Monitor tenant storage trends and escalated to leadership when a purchase decision is needed
Provide execution support on strategic projects as directed by leadership researching, gathering data, coordinating tasks, tracking action items, and executing implementation steps as assigned
Projects are dynamic and frequently arise; this role contributes to any project the MICROSOFT ENTPRISE SOLUTIONS team is engaged in