Microsoft 365 Enterprise Solutions Engineer — L3 Support

Alvarez & Marsal; Troy (MI); On-site; USD 83,000 - 96,000; Part time

Job summary

Alvarez & Marsal (A&M) is seeking an hourly Contractor for the Microsoft Enterprise Solutions Team. You will deliver operational execution across a 14,000+ user global M365 tenant, handle L3 escalations, and build knowledge base documentation to support strategic projects.

Work under leadership from the Microsoft Enterprise Solutions team. The role focuses on governance, platform administration, and proactive issue resolution, with asynchronous collaboration across multiple geographies.

Qualifications

• M365 platform administration across SharePoint Online, Teams, OneDrive, Exchange, and Power Platform in a large enterprise environment (10,000+ users preferred).
• Power Platform administration including Power Apps, Power Automate, Copilot Studio, DLP policies, and environment provisioning.
• AvePoint Cloud Governance experience or similar workspace lifecycle management tooling.
• Microsoft Purview familiarity DLP, Sensitivity Labels, Retention Policies
• Entra ID (Azure AD) working knowledge security groups, dynamic groups, app registrations
• ServiceNow ticket management and KB article authoring
• Strong documentation skills ability to create SOPs, technical procedures, and knowledge base articles that are clear and actionable for L1/L2 audiences
• Excel proficiency for tracker maintenance, data analysis, and reporting
• Ability to independently investigate and troubleshoot M365 platform issues, assess impact, and formulate recommendations
• Strong written communication this role communicates via email, Teams, and ServiceNow with stakeholders across global BUs
• Ability to work asynchronously with a US-based team, with some overlap hours required
• Multi-geo M365 tenant experience is a plus

Responsibilities

• L3 Ticket Resolution & Escalation Triage
• Knowledge Capture & Documentation
• BAU Governance & Administration
• Strategic Project Support

Skills

Strong written communication

Ability to work asynchronously

Independent troubleshooting

Excel proficiency

Global collaboration

Tools

SharePoint Online

Teams

OneDrive

Exchange

Power Platform

Copilot Studio

AvePoint Cloud Governance

Microsoft Purview

Entra ID / Azure AD

ServiceNow

Excel

Job description

Alvarez & Marsal (A&M) is seeking an hourly Contractor for the Microsoft Enterprise Solutions Team. You will deliver operational execution across a 14,000+ user global M365 tenant, handle L3 escalations, and build knowledge base documentation to support strategic projects.

Work under leadership from the Microsoft Enterprise Solutions team. The role focuses on governance, platform administration, and proactive issue resolution, with asynchronous collaboration across multiple geographies.