Senior M365 Cloud Engineer — Enterprise Collaboration

Brown & Brown; Plano (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health benefits

401(k)

Tuition reimbursement

Mental health & wellbeing program

Paid time off

Job summary

Brown & Brown seeks a Senior M365 Engineer to manage day-to-day Microsoft 365 and Entra ID services, including Exchange Online, SharePoint, OneDrive, MFA, SSO, and associated collaboration technologies. The role is based in Plano, TX or Daytona Beach, FL, with travel up to 10%.

You will partner with infrastructure teams, the Service Desk, and Level 2 support to resolve incidents and drive secure, compliant, and efficient cloud operations.

Qualifications

• Five or more years of Microsoft 365 cloud engineering experience, including messaging and Teams.
• Experience delivering high-quality service and customer-focused results.
• Ability to travel up to 10%.

Responsibilities

• Administer and support Microsoft 365 and Entra ID services across Exchange Online, SharePoint, and OneDrive.
• Resolve Level III incidents and service requests via ServiceNow.
• Provide SME guidance for Exchange Online administration, support, and troubleshooting.
• Evaluate, document, and design Microsoft 365 solutions aligned to security and business needs.
• Develop operational guidance and documentation for support teams and auditors.

Skills

Customer focus

Troubleshooting

Problem solving

Travel readiness

Education

Bachelor's or Master's degree in information systems, computer science, business administration, or related field

Microsoft certifications

Tools

Entra ID

Exchange Online

SharePoint

OneDrive

MFA

SSO

Job description

Brown & Brown seeks a Senior M365 Engineer to manage day-to-day Microsoft 365 and Entra ID services, including Exchange Online, SharePoint, OneDrive, MFA, SSO, and associated collaboration technologies. The role is based in Plano, TX or Daytona Beach, FL, with travel up to 10%.

You will partner with infrastructure teams, the Service Desk, and Level 2 support to resolve incidents and drive secure, compliant, and efficient cloud operations.