M365 Senior Engineer

Brown & Brown, Inc.; Daytona Beach (FL); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health benefits

Financial benefits

Mental health & wellness

Paid time off & holidays

Job summary

Brown & Brown, Inc. seeks a Sr. M365 Cloud Engineer in Daytona Beach, FL or Plano, TX to manage day-to-day operations of enterprise productivity and collaboration using Microsoft 365 and Entra ID.

You will collaborate with infrastructure teams and resolve complex incidents, focusing on secure, scalable workplace platforms. The role requires 5+ years of M365 experience, strong troubleshooting, and a customer-first mindset, with up to 10% travel.

Qualifications

• Five or more years of Microsoft 365 cloud engineering experience.
• Subject matter expertise in Microsoft 365 messaging and Teams.
• Commitment to delivering high-quality service and customer-focused results.
• Ability to travel up to 10%.

Responsibilities

• Administer and configure Microsoft 365 and Entra ID services including Exchange, SharePoint, OneDrive, MFA, SSO.
• Resolve Level III incidents and service requests via ServiceNow.
• Provide expertise for Exchange Online administration, support and troubleshooting.
• Support design and implementation of Microsoft 365 solutions.
• Support adoption of AI productivity tools like Microsoft Copilot and Claude.

Skills

Microsoft 365 cloud engineering

Teams expertise

Troubleshooting

Customer service

Travel readiness

Education

Bachelor's or master's degree in information systems / CS / business administration

Microsoft certifications

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a M365 Senior Engineer to join our growing team in Daytona Beach, FL or Plano, TX. The Sr. Cloud Engineer is responsible for the day-to-day operations and support of enterprise productivity and collaboration of cloud technologies. This role helps ensure Microsoft 365 and related workplace platforms remain stable, secure, and aligned with business needs.

Collaboration and Support

The Sr. Cloud Engineer works closely with infrastructure teams, profit centers, the Service Desk, and Level 2 Microsoft 365 support staff augmentation to resolve operational issues and improve service delivery.

Technical Leadership

Serving as a subject matter expert, this role contributes to enterprise workplace and collaboration projects, provides technical guidance for new solutions, and supports planning and implementation activities.

How You Will Contribute

• Administer and configure Microsoft 365 and Entra ID services, including Exchange, SharePoint, OneDrive, MFA, SSO, and related collaboration technologies.
• Resolve Level III incidents and service requests through ServiceNow.
• Provide subject matter expertise for Exchange Online administration, support, and troubleshooting.
• Assess technical needs, document requirements, and support the design of Microsoft 365 solutions.
• Support the evaluation, administration, and responsible adoption of AI productivity tools, including Microsoft Copilot and Claude, to strengthen collaboration, automation, knowledge management, and operational efficiency.
• Prepare and deliver monthly cloud operations metrics.
• Evaluate, test, and apply critical updates on a regular basis.
• Integrate new solutions into the existing infrastructure and support deployments that meet business and technical requirements.
• Assess current technologies, tools, and services, and recommend improvements based on security, compliance, financial, and operational considerations.
• Develop troubleshooting guidance and operational documentation for support teams.
• Support audit activities by providing required operational evidence and documentation.
• Assist with cybersecurity investigations as required.

Skills & Experience to be Successful

• Required Five or more years of Microsoft 365 cloud engineering experience, including subject matter expertise in Microsoft 365 messaging and Teams.
• Commitment to delivering high-quality service and customer-focused results.
• Excellent troubleshooting and problem-solving abilities.
• Ability to travel occasionally, up to 10%.
• Preferred Bachelor's or master's degree in information systems, computer science, business administration, or related field.
• Microsoft certifications.

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Equal Opportunity Statement

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

We think of ourselves as a team, so we have teammates — not employees. We strive to attract people who are competitive, driven, and disciplined.

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.”While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.