Senior M365 & Copilot Collaboration Engineer

United Community Banks Inc.; Greenville (SC); On-site; USD 105,000 - 145,000; Full time

Job summary

United Community Banks Inc. is seeking a Senior M365 Collaboration Engineer to manage Microsoft 365, Entra ID, and related environments across Greenville SC and affiliated offices.

You will deploy, operate, and optimize end-user computing, collaborate with IT teams, and uphold security standards while supporting business objectives. This role requires deep expertise in M365, Exchange Online, Teams, SharePoint, and Power Platform, with a focus on automation, documentation, and customer service.

Qualifications

• 5+ years of experience engineering and operating enterprise-level technology systems.
• 5+ years of experience administering Microsoft Windows operating system, Microsoft Office applications, Active Directory, AD GPOs, and Microsoft Applications.
• 5+ years of experience managing Microsoft Teams, OneDrive for Business, SharePoint Online, Office 365 tenants, Exchange Online.
• 3+ years of experience managing Microsoft Entra ID and Conditional Access rules.
• 3+ years of experience configuring and promoting a secure user environment with tools, user education, and the appropriate endpoint practices to harden the OS and applications.
• 1+ years of experience managing and creating agents in Microsoft Copilot Studio.
• 1+ years of experience managing and deploying solutions in Microsoft Power Platform and Power Automate.
• Excellent technology problem solving skills to identify the root cause and resolve the problem.
• Proven collaboration skills on technology teams and thriving in a group environment.
• Excellent organizational and time management skills
• Effective verbal and written communicator
• Desire to learn, grow, and achieve more
• Demonstrated expertise in customer service by putting the customer first

Responsibilities

• Administering and managing the Microsoft 365 and Microsoft Entra ID environment
• Fulfilling user submitted tickets regarding Microsoft 365 products (Exchange, OneDrive, Teams, Office Suite, etc)
• Ensure good functionality and frequent updates of M365 applications on PCs, Macs, and mobile devices
• Work with business, vendor, and technology teams for the development and operation of a state-of-the-art end user environment that meets current and future business objectives
• Respond to audit and regulatory requests to provide the requested information by the specified deadline
• Create documentation of the processes, procedures, and components of the environment
• Work independently on projects and assignments but many times with others on the team
• Responsible and accountable for the on-time completion of tasks and projects as assigned while understanding that overtime and after-hours/weekend work may be periodically required to complete projects/tasks
• Must be able to occasionally lift and move technology related equipment of reasonable size and weight
• Compliance Training: Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.
• Other Duties: This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Skills

Microsoft 365

Entra ID

PowerShell

Power Automate

Copilot Studio

Office 365 tenants

Teams administration

Documentation

Security/compliance

Education

High School diploma

Undergraduate degree

Tools

SharePoint Online

OneDrive for Business

Exchange Online

Microsoft Teams

M365 Admin Center

Job description

United Community Banks Inc. is seeking a Senior M365 Collaboration Engineer to manage Microsoft 365, Entra ID, and related environments across Greenville SC and affiliated offices.

You will deploy, operate, and optimize end-user computing, collaborate with IT teams, and uphold security standards while supporting business objectives. This role requires deep expertise in M365, Exchange Online, Teams, SharePoint, and Power Platform, with a focus on automation, documentation, and customer service.