M365 Senior Engineer

Brown & Brown; Plano (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health benefits

401(k)

Tuition reimbursement

Mental health & wellbeing program

Paid time off

Job summary

Brown & Brown seeks a Senior M365 Engineer to manage day-to-day Microsoft 365 and Entra ID services, including Exchange Online, SharePoint, OneDrive, MFA, SSO, and associated collaboration technologies. The role is based in Plano, TX or Daytona Beach, FL, with travel up to 10%.

You will partner with infrastructure teams, the Service Desk, and Level 2 support to resolve incidents and drive secure, compliant, and efficient cloud operations.

Qualifications

• Five or more years of Microsoft 365 cloud engineering experience, including messaging and Teams.
• Experience delivering high-quality service and customer-focused results.
• Ability to travel up to 10%.

Responsibilities

• Administer and support Microsoft 365 and Entra ID services across Exchange Online, SharePoint, and OneDrive.
• Resolve Level III incidents and service requests via ServiceNow.
• Provide SME guidance for Exchange Online administration, support, and troubleshooting.
• Evaluate, document, and design Microsoft 365 solutions aligned to security and business needs.
• Develop operational guidance and documentation for support teams and auditors.

Skills

Customer focus

Troubleshooting

Problem solving

Travel readiness

Education

Bachelor's or Master's degree in information systems, computer science, business administration, or related field

Microsoft certifications

Tools

Entra ID

Exchange Online

SharePoint

OneDrive

MFA

SSO

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.Brown & Brown is seeking a M365 Senior Engineer to join our growing team in Daytona Beach, FL or Plano, TX. The Sr. Cloud Engineer is responsible for the day-to-day operations and support of enterprise productivity and collaboration of cloud technologies. This role helps ensure Microsoft 365 and related workplace platforms remain stable, secure, and aligned with business needs. Collaboration and Support: The Sr. Cloud Engineer works closely with infrastructure teams, profit centers, the Service Desk, and Level 2 Microsoft 365 support staff augmentation to resolve operational issues and improve service delivery. Technical Leadership: Serving as a subject matter expert, this role contributes to enterprise workplace and collaboration projects, provides technical guidance for new solutions, and supports planning and implementation activities. The position works under the direction of senior leadership and reports to the M365 Cloud Services Manager. How You Will Contribute:

• Administer and configure Microsoft 365 and Entra ID services, including Exchange, SharePoint, OneDrive, MFA, SSO, and related collaboration technologies.
• Resolve Level III incidents and service requests through ServiceNow.
• Provide subject matter expertise for Exchange Online administration, support, and troubleshooting.
• Assess technical needs, document requirements, and support the design of Microsoft 365 solutions.
• Support the evaluation, administration, and responsible adoption of AI productivity tools, including Microsoft Copilot and Claude, to strengthen collaboration, automation, knowledge management, and operational efficiency.
• Prepare and deliver monthly cloud operations metrics.
• Evaluate, test, and apply critical updates on a regular basis.
• Integrate new solutions into the existing infrastructure and support deployments that meet business and technical requirements.
• Assess current technologies, tools, and services, and recommend improvements based on security, compliance, financial, and operational considerations.
• Develop troubleshooting guidance and operational documentation for support teams.
• Support audit activities by providing required operational evidence and documentation.
• Assist with cybersecurity investigations as required.

Skills & Experience to be Successful: Required

• Five or more years of Microsoft 365 cloud engineering experience, including subject matter expertise in Microsoft 365 messaging and Teams.
• Commitment to delivering high-quality service and customer-focused results.
• Excellent troubleshooting and problem-solving abilities.
• Ability to travel occasionally, up to 10%.

Preferred

• Bachelor's or master's degree in information systems, computer science, business administration, or related field.
• Microsoft certifications.

Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. Recruiting Vendor Disclosure Statement Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".