Luxury Watch Service Coordinator

A. Lange & Söhne; New York (NY); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision benefits

401(k) with company match

Paid time off

Job summary

Richemont seeks a Customer Service Advisor to lead daily operations and administration of the service/repair workshop in our Flagship Boutique in New York City. You will coordinate shipments, manage communications with clients and teams, and ensure brand standards across front and workshop spaces.

The role emphasizes proactive problem solving, strong organization, and excellent service for a luxury clientele. Experience in luxury watch services and SAP/Excel is preferred.

Qualifications

• 3+ years of relevant professional experience in luxury, timepiece, or service administration.
• Strong communication and organizational skills with a client-focused approach.
• Proficiency in MS Office including Excel; SAP experience preferred.

Responsibilities

• Serve as liaison between Boutique Management, watchmakers, clients, and internal departments.
• Support day-to-day administrative and operational needs of the workshop.
• Coordinate incoming/outgoing service shipments and documentation.
• Track actions and deadlines; escalate delays to management.
• Maintain organized front and back-of-Boutique workshop areas per brand standards.
• Communicate with clients via phone, email, and web inquiries and ensure timely responses.
• Monitor service lead times and flag potential issues to stakeholders.

Skills

Customer service

Attention to detail

MS Office

Excel

Education

Bachelor's Degree

Tools

SAP

Job description

Richemont seeks a Customer Service Advisor to lead daily operations and administration of the service/repair workshop in our Flagship Boutique in New York City. You will coordinate shipments, manage communications with clients and teams, and ensure brand standards across front and workshop spaces.

The role emphasizes proactive problem solving, strong organization, and excellent service for a luxury clientele. Experience in luxury watch services and SAP/Excel is preferred.