Sales & Purchasing Advisor

US08 *E* Watchfinder USA; New York (NY); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Generous commission structure

Medical and dental benefits

401(k) matching with company contrib.

Wellness program and PTO

Job summary

Richemont's Watchfinder USA showroom in New York seeks a client-focused associate to manage appointments, conduct watch buys/sells, and ensure compliance with company policies. You will welcome customers, guide the sales process from start to finish, perform stock control, and handle aftersales inquiries with professional service.

The role emphasizes KPI-driven targets, strong negotiation, and excellent communication in a luxury retail setting, including telephone sales experience in a

Qualifications

• Experience working with KPIs in a retail environment.
• Strong negotiation skills, including part-exchange scenarios.
• Ability to understand technical information and follow instructions precisely.
• Results driven with a proactive approach to targets.
• Personable with a polite manner and strong communication abilities.
• Highly organized and able to prioritize workload.
• Excellent communication, both in person and over the phone.
• Experience in customer-facing sales and telephone sales within retail.

Responsibilities

• Manage appointments via diary system (phone and email).
• Buy, sell and negotiate watch prices to maximize margin, including part exchanges.
• Ensure compliance with sales, financial and security procedures per HQ.
• Welcomes customers; delivers exceptional customer service in store.
• Oversee the customer sales process from contact to conversion and aftersales.
• Perform daily/monthly stock checks and manage stock procedures.
• Handle live orders post-payment and address aftersales queries.

Skills

KPI experience

Negotiation

Technical information comprehension

Results driven

Interpersonal skills

Organization

Communication skills

Policy adherence

Retail sales experience

Job description

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist.

Responsibilities

• Managing and making appointments via our diary system to follow the appointment only policy (By Phone & Email)
• Buying, selling and negotiating prices of watches including part exchange to secure a deal with the best possible margin
• Ensure compliance with sales, financial and security procedures as outlined by HQ
• Welcoming customers who are viewing watches on the day, demonstrating excellent customer service skills
• Manage the customer sales process from beginning to end; contact, appointment, conversion and after sales
• Understanding the stock control internal procedures, undertaking daily and monthly stock takes
• Handling “live” orders post payment and dealing with after sales queries from your customers

Qualifications

• Experience of working with Key Performance Indicators (KPI’s)
• The ability to negotiate (ideally with a part exchange involved)
• Ability to take in technical information and follow instructions and directions precisely
• Results driven and motivated
• Personable with a good, polite manner
• Highly organized with the ability to prioritise own workload.
• Strong communication skills and confidence
• Able to adhere to the WF & Co policies and procedures document and Health and Safety procedures.
• Experience in working with customers on a one to one basis, sales and negotiation in a retail setting, with telephone sales experience.

What’s in it for you?

You will embark on an exciting new venture in New York, which will enable you to introduce new clients and raise the profile of the showroom. Gain valuable experience of working in a multi-brand, luxury retailer

• Various company benefits, with a generous commission scheme KPI’s and Targets Units Sold (Per Month) Units purchased & appointments Negotiation/Discount control Customer Testimonials Conversion Rate
• Richemont offers a generous compensation and benefits package for eligible employees.

Only candidates selected for further consideration will be contacted.

We Offer

• We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs.
• Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off.
• We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Salary & Compensation

Expected Salary Range: $20 - $28 Salary will be negotiated based on relevant skills and experience. In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.