Luxury Watch Sales Lead — NYC (Commission)

Richemont Iberia SL; New York (NY); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, and vision

Health savings account

401(k) with employer match

Paid time off

Wellness reimbursement

Volunteer days off

Job summary

Richemont Iberia SL in New York City is seeking a Senior Client Relations Advisor to manage inquiries via phone and email, buy/sell luxury watches, and negotiate prices to maximize margins. You will support high-ticket transactions, ensuring compliance with HQ policies while delivering exemplary customer service.

The role operates Monday–Friday in our New York showroom, offering commission-eligible earnings and opportunities to grow selling skills within a luxury multi-brand environment.

Qualifications

• Experience using KPIs such as reply time and sales targets.
• Deep knowledge of watch brands and models.
• Understanding watch movements (quartz, automatic, manual).
• Strong negotiation skills, including trade-ins.
• Excellent communication via email and phone.
• Results-driven with entrepreneurial mindset.
• Highly organized with ability to prioritize.
• Able to follow HQ procedures and policies.
• Experience handling high-ticket items with customers.
• Email and phone sales experience required.

Responsibilities

• Respond to inquiries promptly via phone and email.
• Buy, sell, and negotiate prices including trade-ins.
• Ensure compliance with sales, financial, and security procedures.
• Deliver excellent customer service for pre-owned watches.
• Manage end-to-end sales process from contact to delivery.
• Understand internal procedures from receipt to delivery.
• Handle live orders post-payment and aftersales questions.

Skills

Watch brand knowledge

Negotiation

Phone sales

Email sales

Customer service oriented

KPI driven

Strong communication

Job description

Richemont Iberia SL in New York City is seeking a Senior Client Relations Advisor to manage inquiries via phone and email, buy/sell luxury watches, and negotiate prices to maximize margins. You will support high-ticket transactions, ensuring compliance with HQ policies while delivering exemplary customer service.

The role operates Monday–Friday in our New York showroom, offering commission-eligible earnings and opportunities to grow selling skills within a luxury multi-brand environment.