Senior Luxury Retail Department Lead

ETRO Fashion USA, Inc.; Beverly Hills (CA); On-site; USD 36,000 - 41,000; Full time

Job summary

ETRO in Beverly Hills is seeking a Department Manager to serve as a Brand Ambassador on the selling floor, driving sales and guiding a high-performing team. You will support the Store Manager with department goals and model the ETRO experience for every client.

With 4+ years in luxury retail, you will lead by example, uphold the client journey, and coordinate with operations to ensure flawless store execution. Excellent communication and a passion for fashion are essential.

Qualifications

• Minimum 4+ years in luxury retail or equivalent.
• Ability to lead, motivate, and coach a frontline team.

Responsibilities

• Achieve individual sales goals set by Store Manager.
• Lead by example and uphold the client experience on the floor.
• Manage customer flow to ensure exceptional service for every client.
• Foster partnerships between sales, stock, and operations on the selling floor.
• Collaborate with Store Manager to drive store-wide goals.
• Conduct trainings and role-play to reinforce ETRO customer experience.

Skills

Luxury retail

Managerial experience

Client service

Communication

Problem solving

Team leadership

Enthusiastic

Market/product knowledge

Education

Undergraduate degree or equivalent

Job description

Description

ABOUT ETRO

ETRO is a fashion house that has defined Italian style around the world since 1968. From research into textiles and attention to detail, ETRO creates luxury clothing and accessories for men and women, where passion for travel and sartorial tradition are the key concepts of every collection.

SCOPE

The Department Manager is a Brand Ambassador to ETRO while upholding all qualitative and quantitative objectives. The Department Manager is responsible for motivating the team in achieving sales results, ensuring an excellent client experience, being present on the sales floor, and leading by example with personal sales, client engagement and results. Support the Store Manager with the management of the Department assigned.

RESPONSIBILITIES

• Achieve individual sales goals and objectives set by the Store Manager
• Lead by example, role model the client journey and uphold the client experience at all times
• Manage the customer flow to ensure the best possible service and that no client is left unattended
• Drive partnership on the selling floor between sales associates, stock associates and operations team
• Partner with the SM to host training initiatives within the store
• Use morning huddles and weekly meetings to constantly reinforce key elements of the ETRO Experience through role-play, providing tips and discussing opportunities of individual associates
• Partner with the Store Manager to drive overall goal expectations throughout store
• Resolve client issues as they arise· Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level
• Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations
• Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures
• Oversee the full organization of company assets per back of house and front of house guidelines Work on additional projects as directed by management

Requirements

Education & Experience

• Undergraduate Degree or equivalent experience
• 4+ years’ experience in the luxury sector and knowledge of industry-specific dynamics

Specific Skills

• 5 years Luxury Retail or equivalent
• Managerial experience
• Excellent Client Service Approach
• Excellent communication skills
• Problem Solving, organized and detail oriented
• Team player with the ability to lead an influence peers
• Confident, enthusiastic, and positive
• Market and product knowledge/ passion

The base pay range for this position is $26.00 - $30.00 per hour, based on qualifications and experience.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

We are an equal-opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact [e-mail].