Luxury Department Leader & Brand Ambassador

Brobston Group; Beverly Hills (CA); On-site; USD 36,000 - 41,000; Full time

Job summary

ETRO, a luxury fashion house based in Beverly Hills, seeks a Department Manager to drive sales and lead the client experience on the selling floor. You will motivate the team, demonstrate personal selling excellence, and collaborate with Store Management to achieve store goals while upholding ETRO standards and policies.

The role requires strong managerial skills, a deep knowledge of luxury retail dynamics, and a passion for exceptional client service.

Qualifications

• Undergraduate Degree or equivalent experience.
• 4+ years’ experience in the luxury sector.
• 5 years Luxury Retail or equivalent.
• Managerial experience and leadership capabilities.

Responsibilities

• Achieve individual sales goals and objectives set by the Store Manager.
• Lead by example, role model the client journey and uphold the client experience.
• Manage the customer flow to ensure the best possible service and that no client is left unattended.
• Drive partnership on the selling floor between sales associates, stock associates and operations team.
• Partner with the SM to host training initiatives within the store.
• Use morning huddles and weekly meetings to reinforce ETRO Experience and coach peers.
• Partner with the Store Manager to drive overall goal expectations throughout store.
• Resolve client issues and communicate needs to bring the business to the next level.
• Oversee opening/closing duties, security and POS procedures.
• Work on additional projects as directed by management.

Skills

Managerial experience

Excellent client service

Excellent communication skills

Problem solving

Team leadership

Market and product knowledge

Education

Undergraduate degree or equivalent

Job description

ETRO, a luxury fashion house based in Beverly Hills, seeks a Department Manager to drive sales and lead the client experience on the selling floor. You will motivate the team, demonstrate personal selling excellence, and collaborate with Store Management to achieve store goals while upholding ETRO standards and policies.

The role requires strong managerial skills, a deep knowledge of luxury retail dynamics, and a passion for exceptional client service.