Luxury Store Lead — Client Experience

Etro; Sunrise, FL; On-site; USD 50,000 - 75,000; Full time

Job summary

Etro is a fashion house renowned for Italian style since 1968, offering luxury clothing and accessories for men and women. This role focuses on supervising the sales team, driving client experiences, and achieving store goals while upholding the Etro Experience.

You will coach staff, manage client flow, and collaborate with management to ensure outstanding service and brand alignment. Equal opportunity employer and in-store training are emphasized.

Qualifications

• Undergraduate Degree or equivalent experience.
• 3+ years’ experience in the luxury sector and knowledge of industry-specific dynamics.
• Proficient in Microsoft Office Suite with strong Excel and Outlook skills.

Responsibilities

• Supervise, assist and motivate sales associates to deliver high-value experiences on the selling floor.
• Partner with associates to improve selling skills and close sales to achieve goals and KPIs.
• Lead a high performing customer facing and service oriented team with coaching and feedback.

Skills

Microsoft Office Suite

Excel

Outlook

Sales coaching

Customer service

Communication

Sales analytics

Networking

Education

Undergraduate Degree or equivalent experience

Tools

Microsoft Office

Job description

Etro is a fashion house renowned for Italian style since 1968, offering luxury clothing and accessories for men and women. This role focuses on supervising the sales team, driving client experiences, and achieving store goals while upholding the Etro Experience.

You will coach staff, manage client flow, and collaborate with management to ensure outstanding service and brand alignment. Equal opportunity employer and in-store training are emphasized.