Senior Luxury Client Advisor & Brand Ambassador

Brobston Group; East Rutherford (NJ); On-site; USD 29,000 - 30,000; Full time

Job summary

Gucci in New Jersey is seeking a Senior Client Advisor to assist the Store Director in driving sales results, training and supervising Client Advisors, merchandising and daily store operations. You will be a dynamic leader with strong relationship-building skills, serving as a Gucci Ambassador and role model for the team.

You will mentor, coach, and onboard staff to ensure brand initiatives are understood and executed successfully.

Qualifications

• Sales management experience in retail, luxury retail, or service-related industry preferred.
• Bachelor’s Degree in a related field preferred.
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the Fashion Industry.
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

Responsibilities

• Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude, driving sales as a client advisor leader.
• Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals.
• Assist in the development and growth within your team.
• Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood.
• Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs.
• Demonstrates an excellent knowledge of the products as well as Gucci history and heritage.
• Attract new clients by being a Brand Ambassador through networking within the community.
• Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.
• Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break.
• Contribute to upholding the visual display of all products in accordance with Gucci visual standards.
• Support the daily operations of the store when management is not present; First point of contact should a difficult client issue arise.

Skills

Sales management

Customer service

Microsoft Office

Communication skills

Fashion industry passion

Time management

Education

Bachelor's degree in a related field

Tools

Microsoft Office

Job description

Gucci in New Jersey is seeking a Senior Client Advisor to assist the Store Director in driving sales results, training and supervising Client Advisors, merchandising and daily store operations. You will be a dynamic leader with strong relationship-building skills, serving as a Gucci Ambassador and role model for the team.

You will mentor, coach, and onboard staff to ensure brand initiatives are understood and executed successfully.