Senior Luxury Client Advisor & VIP Sales Leader

LVMH Group; Houston (TX); On-site; USD 71,635,000 - 103,320,000; Full time

Benefits offered by this job

Medical insurance

Bonus structure

Paid time off

Job summary

Fendi Maison, part of LVMH Group, is seeking a Senior Client Advisor in Houston to deliver outstanding service and exceed sales goals. The role mentors staff, builds a premium client experience, and acts as a brand ambassador for VIP clientele while maintaining CRM accuracy.

You will partner with leadership to optimize stock, lead by example in sales, and ensure exceptional customer service across all touchpoints in a luxury retail environment.

Qualifications

• Minimum 5 years’ experience in luxury retail
• Experience mentoring sales staff
• Strong customer relationship management skills
• Excellent verbal and written communication
• Ability to lift boxes and work flexible hours

Responsibilities

• Analyze individual business and implement action plans to improve results and generate sales
• Collaborate with leadership to ensure stock and assortment levels are adequate
• Empower staff to meet sales goals and lead by example
• Build and maintain client books and CRM database
• Train new Client Advisors on product knowledge and store procedures
• Maintain open communication with store management and peers
• Achieve top seller status in high-end and Peekaboo sales
• Develop VIP clientele and manage customer relationships
• Handle special requests (repairs, returns, etc.) and ensure smooth operations
• Utilize POS and update customer databases accurately
• Submit sales and operations reports per company metrics
• Maintain inventory accuracy and shrink targets
• Follow all company policies and visual standards
• Open/close duties and participate in team meetings

Skills

Customer service

Sales leadership

CRM management

Interpersonal skills

Multilingual (optional)

Education

High School Diploma

Tools

POS system

Inventory management software

Job description

Fendi Maison, part of LVMH Group, is seeking a Senior Client Advisor in Houston to deliver outstanding service and exceed sales goals. The role mentors staff, builds a premium client experience, and acts as a brand ambassador for VIP clientele while maintaining CRM accuracy.

You will partner with leadership to optimize stock, lead by example in sales, and ensure exceptional customer service across all touchpoints in a luxury retail environment.