Senior Logistics Planning Lead

Insight Global; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Insight Global is seeking an Account Operations Supervisor to lead the Account Operations Coordinator team and ensure freight is planned accurately from the initial request through booking. You will optimize loading, coordinate with warehouses, and monitor SLAs to prevent service gaps.

This hands-on leader will drive continuous improvement in planning, consolidation, and overall account performance, while maintaining strong customer communication and escalation management.

Qualifications

• 3+ years of logistics, transportation, freight, 3PL, or supply chain operations experience, with demonstrated experience leading or overseeing others.
• Strong transportation planning and load optimization experience, including the ability to evaluate bookings, truck utilization, routing, and consolidation opportunities
• Experience working against and monitoring SLAs, KPIs, and operational performance metrics, with the ability to identify gaps and drive corrective action
• Strong leadership and decision-making skills with the ability to quarterback a shift, prioritize competing operational needs, manage escalations, and hold a team accountable
• Excellent customer-facing communication and problem-solving skills with a proactive, go-getter mentality

Responsibilities

• Lead and coordinate the Account Operations Coordinator team on shift.
• Oversee freight planning from initial request through booking and ensure accuracy.
• Monitor SLAs and KPIs, identify gaps, and drive corrective action.
• Escalate issues and provide clear direction to coordinators and customers.
• Drive continuous improvement in planning, load consolidation, and performance.

Skills

Team leadership

Transportation planning

Load optimization

SLA KPI monitoring

Customer-facing communication

Tools

e2open TMF

Descartes Aljex

Power BI

Job description

Insight Global is seeking an Account Operations Supervisor to lead the Account Operations Coordinator team and ensure freight is planned accurately from the initial request through booking. You will optimize loading, coordinate with warehouses, and monitor SLAs to prevent service gaps.

This hands-on leader will drive continuous improvement in planning, consolidation, and overall account performance, while maintaining strong customer communication and escalation management.