Account Operations Supervisor - Shift D

Insight Global; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Insight Global is seeking an Account Operations Supervisor to lead the Account Operations Coordinator team, plan and book customer freight, and optimize load consolidation to maximize truck utilization. You will monitor SLAs and KPIs, identify service gaps, and drive corrective actions while serving as a key escalation point for the team and customers in a fast-paced environment.

Strong leadership, decision-making, and proactive communication are essential to improve planning and overall account

Qualifications

• 3+ years of logistics or supply chain operations experience.
• Experience leading or overseeing others.
• Strong transportation planning and load optimization.
• Experience monitoring SLAs, KPIs, and performance metrics.
• Experience with TMS platforms and reporting tools (e2open TMF, Descartes Aljex, Power BI).
• Experience with high-volume, strategic logistics accounts.
• Commitment to diversity and inclusive environment.

Responsibilities

• Lead the shift as quarterback and coordinate bookings.
• Oversee daily planning with warehouses and evaluate capacity.
• Monitor SLAs/KPIs and drive corrective actions.
• Escalate issues and provide clear direction to coordinators.
• Identify opportunities to improve planning and reduce freight spend.

Skills

Leadership

Communication

Problem-solving

Decision-making

Team oversight

Tools

e2open TMF

Descartes Aljex

Power BI

Job description

Job Description

The Account Operations Supervisor will serve as the quarterback of the shift, leading the Account Operations Coordinator team and ensuring customer freight is planned accurately and efficiently from initial request through booking. This person will oversee daily planning by coordinating bookings from warehouses, evaluating available truck capacity, and identifying opportunities to consolidate loads to maximize truck utilization and prevent unnecessary freight spend. They will monitor account performance against established SLAs and KPIs, proactively identifying service gaps, aging exceptions, or potential customer issues and driving them through resolution. The Supervisor will also act as an escalation point for the team and customer, ensuring coordinators have clear direction, communication remains consistent, and operational issues are routed to the appropriate teams. This individual will be a hands-on, go-getter leader who understands transportation operations, can make quick decisions in a fast-paced environment, and continuously looks for ways to improve planning and overall account performance.

Skills and Requirements

3+ years of logistics, transportation, freight, 3PL, or supply chain operations experience, with demonstrated experience leading or overseeing others

Strong transportation planning and load optimization experience, including the ability to evaluate bookings, truck utilization, routing, and consolidation opportunities

Experience working against and monitoring SLAs, KPIs, and operational performance metrics, with the ability to identify gaps and drive corrective action

Strong leadership and decision-making skills with the ability to quarterback a shift, prioritize competing operational needs, manage escalations, and hold a team accountable

Excellent customer-facing communication and problem-solving skills with a proactive, go-getter mentalityExperience with TMS platforms and operational reporting tools, particularly e2open TMF, Descartes Aljex, Power BI, or similar systems

Experience supporting a high-volume, strategic, or high-value logistics account and identifying continuous improvement opportunities around planning, consolidation, and operational processes

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].