Senior Logistics Operations Specialist

ICAT Logistics, Inc.; Elkridge (MD); On-site; USD 72,000 - 85,000; Full time

Job summary

ICAT Logistics, Inc. is seeking a Sr. Operations Agent to lead high-level client service through end-to-end shipment processing.

The role includes rating quotes, selecting vendors, invoicing, and maintaining profitability. The candidate will manage domestic and international shipments, and develop SOPs to improve efficiency. Daily duties involve coordinating pickups, tracking freight, and ensuring regulatory compliance.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 4+ years of transportation and/or freight forwarding experience.
• Intermediate skills with Microsoft Office products.
• Experience asking for spot quotes, routing LTL/TL/expedited services.
• Knowledge of NMFC, density rating, and international freight regulations.

Responsibilities

• Prioritize, schedule, and route shipments for transportation in the U.S.
• Prepare quotations for ICAT clients and track shipments.
• Book space with carriers and negotiate rates to optimize margins.
• Oversee shipment lifecycle, data accuracy, and exception handling.
• Ensure compliance with industry and ICAT requirements; collaborate with sales and management.
• Design and refine SOPs and workflows to improve efficiency and margin.

Skills

Time management

Analytical skills

Attention to detail

Communication skills

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Job description

ICAT Logistics, Inc. is seeking a Sr. Operations Agent to lead high-level client service through end-to-end shipment processing.

The role includes rating quotes, selecting vendors, invoicing, and maintaining profitability. The candidate will manage domestic and international shipments, and develop SOPs to improve efficiency. Daily duties involve coordinating pickups, tracking freight, and ensuring regulatory compliance.