Customer Relations & Logistics Coordinator

Forward Air Corp.; Irving (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical and Pharmacy insurance

401(k) with employer match

Generous Paid Time Off (PTO)

Job summary

Forward Air Corp. is seeking a Customer Service Representative to join our team in Irving, Texas. In this role, you will handle customer inquiries and resolve issues with professionalism and integrity, ensuring a high level of customer satisfaction.

The ideal candidate should be proficient in Microsoft Office, have strong communication skills, and a desire to thrive in a fast-paced environment. We offer competitive compensation and a comprehensive benefits package including medical, dental, and a 401(k) plan.

Qualifications

• Demonstrated ability to carry out assignments to completion.
• Ability to establish effective working relationships.
• Desire for a long-term career with an industry-leading company.

Responsibilities

• Answer incoming customer calls and provide detailed information.
• Notify customers daily of freight availability.
• Maintain a cash log file and perform data entry.

Skills

Strong verbal and written communication skills

Proficient with Microsoft Office products

Experience with AS400 operating systems

Ability to work in a fast paced environment

General customer service skills

Education

High school diploma or GED equivalent

Tools

AS400

Microsoft Office

Job description

Forward Air Corp. is seeking a Customer Service Representative to join our team in Irving, Texas. In this role, you will handle customer inquiries and resolve issues with professionalism and integrity, ensuring a high level of customer satisfaction.

The ideal candidate should be proficient in Microsoft Office, have strong communication skills, and a desire to thrive in a fast-paced environment. We offer competitive compensation and a comprehensive benefits package including medical, dental, and a 401(k) plan.