Senior Loan Servicing & Operations Lead

Availa-Bank; Council Bluffs (IA); On-site; USD 85,000 - 120,000; Full time

Job summary

Availa Bank is seeking a Loan Servicing Manager to lead the Loan Servicing and Loan Operations teams, ensuring accurate and timely loan processing and compliance with regulations. The role requires strong leadership, problem-solving, and a deep understanding of loan products and servicing software.

The position emphasizes supervision, stakeholder collaboration, and ongoing process improvement to support the bank’s financial accuracy and customer service goals.

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years in Loan Servicing.
• Minimum 2 years of supervisory and leadership experience and relevant loan experience preferred; or the equivalent combination of both.
• Loan dual control/FDICIA experience.

Responsibilities

• Provide leadership, direction, coaching, and development for the Loan Servicing and Loan Operations teams.
• Oversee accurate and timely booking, maintenance, and servicing of loans within the Bank’s core system.
• Adhere to all State and Federal Banking Regulations; research new regulations; implement changes as necessary.
• Coordinate with cross-functional teams to resolve complex loan servicing and operational issues.

Skills

Loan Servicing

Supervisory Experience

Financial Calculations

Regulatory Compliance

Education

High school diploma

Tools

Fiserv Precision

Job description

Availa Bank is seeking a Loan Servicing Manager to lead the Loan Servicing and Loan Operations teams, ensuring accurate and timely loan processing and compliance with regulations. The role requires strong leadership, problem-solving, and a deep understanding of loan products and servicing software.

The position emphasizes supervision, stakeholder collaboration, and ongoing process improvement to support the bank’s financial accuracy and customer service goals.