Senior Living Move-In Coordinator

Hellenic Senior Living of Indianapolis; Indianapolis (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Paid training

Paid Holidays

Paid Time Off (Sick & Vacation)

Employee Assistance Program (EAP)

Discounted Meals During Work Shift

Job summary

Hellenic Senior Living of Indianapolis is seeking a Move-In Coordinator under new management to coordinate resident move-in processes, inform families, and ensure high-level customer service while complying with Indiana Rental Housing Tax Credit requirements.

The role includes responding to inquiries, arranging tours, maintaining model rooms, coordinating with Marketing and Leadership, and processing income/asset information for move-ins and annual recertifications.

Qualifications

• Healthcare experience preferred.
• Empathy toward others.
• Effective communication, both oral and written.
• Ability to form working relationships with diverse people and organizations.
• Familiarity with Microsoft Office Suite and related software.

Responsibilities

• Take inquiries from hospitals and families and set up quality appointments (tour, presentation, closing).
• Maintain model rooms for touring purposes and bed availability.
• Ensure inquiries are handled promptly with follow-up.
• Communicate with Director of Marketing and Leadership Team for move-in decisions.
• Coordinate with Nursing, Environmental Services for unit selection during move-ins.
• Participate in daily morning meetings to flag projected move-ins.
• Process income and asset information for move-ins and annual recertifications.
• Submit annual reports to IHCDA.

Skills

Customer service

Empathy

Effective communication

Interpersonal skills

Attention to detail

Education

Healthcare field experience

Tools

Microsoft Office

IHCDA programs

Job description

Hellenic Senior Living of Indianapolis is seeking a Move-In Coordinator under new management to coordinate resident move-in processes, inform families, and ensure high-level customer service while complying with Indiana Rental Housing Tax Credit requirements.

The role includes responding to inquiries, arranging tours, maintaining model rooms, coordinating with Marketing and Leadership, and processing income/asset information for move-ins and annual recertifications.