Move-In Coordinator

Hellenic Senior Living of Indianapolis; Indianapolis (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Paid training

Paid Holidays

Paid Time Off (Sick & Vacation)

Employee Assistance Program (EAP)

Discounted Meals During Work Shift

Job summary

Hellenic Senior Living of Indianapolis is seeking a Move-In Coordinator under new management to coordinate resident move-in processes, inform families, and ensure high-level customer service while complying with Indiana Rental Housing Tax Credit requirements.

The role includes responding to inquiries, arranging tours, maintaining model rooms, coordinating with Marketing and Leadership, and processing income/asset information for move-ins and annual recertifications.

Qualifications

• Healthcare experience preferred.
• Empathy toward others.
• Effective communication, both oral and written.
• Ability to form working relationships with diverse people and organizations.
• Familiarity with Microsoft Office Suite and related software.

Responsibilities

• Take inquiries from hospitals and families and set up quality appointments (tour, presentation, closing).
• Maintain model rooms for touring purposes and bed availability.
• Ensure inquiries are handled promptly with follow-up.
• Communicate with Director of Marketing and Leadership Team for move-in decisions.
• Coordinate with Nursing, Environmental Services for unit selection during move-ins.
• Participate in daily morning meetings to flag projected move-ins.
• Process income and asset information for move-ins and annual recertifications.
• Submit annual reports to IHCDA.

Skills

Customer service

Empathy

Effective communication

Interpersonal skills

Attention to detail

Education

Healthcare field experience

Tools

Microsoft Office

IHCDA programs

Job description

Move-In Coordinator - Under New Management--Hellenic Senior Living - Helping, Assisting, & Caring for Seniors!

Exciting & rewarding opportunity to help Seniors in an Assisted Living Community.

Start Immediately!

Awesome Benefits!

• 401 (k) Retirement Plan
• Paid training
• Paid Holidays
• Paid Time Off (Sick & Vacation)
• Employee Assistance Program (EAP)
• Discounted Meals During Work Shift

Responsible for ensuring that the resident move-in processis coordinated effectively and that residents and their families are fullyinformed and experience a high level of customer service in this process.Responsible for ensuring that the residents and the property comply withIndiana Rental Housing Tax Credit Program. This includes responsibility forcompliance oversight for Move-Ins, Annual Recertifications, and StateReporting.

Job Duties/Responsibilities

• Take inquiry calls from hospitals,families, etc., and provide quality appointments to include warm-up,presentation, tour and closing.
• Maintain model rooms for touringpurposes, pending bed availability, daily.
• Ensure that responses to inquiriesare handled properly, timely and with appropriate follow-up
• Follow up, to include telephonecontact, personal correspondence, and on-site appointments with family members.
• Communicate closely with theDirector of Marketing.
• Maintain a close workingrelationship with The Leadership Team to ensure appropriate and efficientdecisions about prospective move-ins.
• Know unit availability at all times.When move-in determinations are made, works with Nursing and EnvironmentalServices on appropriate unit selection.
• Actively participate in dailymorning meetings when asked, to alert appropriate staff members of projected move-ins.
• Fulfill assigned duties in quarterlymarketing plan.
• Exhibit excellent customer serviceskills at all times.
• Stay current onchanges/modifications to Indiana Rental Housing Tax Credit Program
• Ensure that resident/applicant filesare in compliance under the guidelines that are governed by Indiana RentalHousing Tax Credit program.
• Continue training with the IndianaRental Housing Tax Credit Program Compliance.
• Process, verify, and document all incomeand asset information for resident move-ins and annual recertifications.
• Submit all annual reports to IHCDA.
• Perform other duties as assigned.

Education/Qualifications/Skills

• Education or previous experience inthe healthcare field is desirable.
• Has knowledge of and specialsensitivity to the needs of the aging.
• Projects a confident, creditableprofessional image. Able to communicate effectively with potential residentsand family members.
• Strong knowledge of reimbursementprograms from payer sources and managed care referral processes.
• Ability to understand advertising,collateral material design/layout/production is desirable.
• Is a good listener and demonstratesempathy toward others.
• Communicate effectively, both orallyand in writing.
• Ability to form working relationshipswith multiple and varied people and organizations and can relate professionallywith all levels of facility staff.
• Demonstrate self-confidence andcreativity.
• Self-motivated, goal-oriented, andable to work independently.
• Ability to define problems, collectdata, establish facts, and draw valid conclusions.
• Ability to maintain regular,punctual attendance, and to be flexible in work time; scheduling occasionalevenings and weekends, as needed. Availability for weekend on-call responsibilities.
• Ability to work flexible hours,including occasional weekends and evenings, as admission activitydictates.
• Ability to present a well-groomed,confident, and creditable professional image at all times.
• Must meet the state’s licensingrequirements for the class of the vehicle being operated and have a validlicense.
• Established experience withMicrosoft Office Suite.
• Hold current compliancecertifications with IHCDA.
• Proven, solid knowledge of thevarious IHCDA programs.
• Ability to utilize a detail-orientedapproach to compliance.
• Ability to work independently.
• Proficiency in the use of personalcomputers and related software application for compliance, as well as establishedexperience with Microsoft Office Suite.