Senior Living Move-In Concierge

Aston Gardens at Parkland Commons; United States; On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Earned wage access

Flexible scheduling

Paid time off

Health insurance

Job summary

Discovery Management Group in the United States is seeking a Sales Associate to create a smooth, welcoming move-in experience for new residents. This role coordinates across departments to ensure apartments are ready, residents feel supported, and move-in days set a positive tone.

You will greet residents, coordinate access, and handle move-in logistics, including gifts, meals, and orientation. Strong customer service and hospitality background are preferred, with an associate degree helpful.

Qualifications

• Associate degree preferred.
• One year of experience in customer service or hospitality.
• Senior living, multi-family, or new home experience preferred.
• Strong interpersonal and communication skills.
• Ability to manage multiple priorities and coordinate across departments.
• Proficiency with Microsoft Word, Outlook, and Excel.

Responsibilities

• Greet prospective and incoming residents during the leasing and move-in process to build rapport and trust.
• Assist pre-leased residents with timely apartment access for measuring blinds, furniture, and other needs.
• Attend daily stand-up meetings and provide accurate updates on scheduled move-ins to department heads.
• Verify apartment readiness by confirming final cleaning and completion of punch list items.
• Coordinate move-in logistics with residents and movers, including parking, entry points, and elevator access.
• Welcome new residents on move-in day and provide apartment and community orientation, including keys, mail, appliances, and thermostat use.
• Deliver welcome gifts or baskets to new residents.

Skills

Interpersonal skills

Communication skills

Customer service

Multitasking

Microsoft Office

Education

Associate degree

Tools

Microsoft Word

Microsoft Outlook

Excel

Job description

Discovery Management Group in the United States is seeking a Sales Associate to create a smooth, welcoming move-in experience for new residents. This role coordinates across departments to ensure apartments are ready, residents feel supported, and move-in days set a positive tone.

You will greet residents, coordinate access, and handle move-in logistics, including gifts, meals, and orientation. Strong customer service and hospitality background are preferred, with an associate degree helpful.