Sales Associate

Aston Gardens at Parkland Commons; United States; On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Earned wage access

Flexible scheduling

Paid time off

Health insurance

Job summary

Discovery Management Group in the United States is seeking a Sales Associate to create a smooth, welcoming move-in experience for new residents. This role coordinates across departments to ensure apartments are ready, residents feel supported, and move-in days set a positive tone.

You will greet residents, coordinate access, and handle move-in logistics, including gifts, meals, and orientation. Strong customer service and hospitality background are preferred, with an associate degree helpful.

Qualifications

• Associate degree preferred.
• One year of experience in customer service or hospitality.
• Senior living, multi-family, or new home experience preferred.
• Strong interpersonal and communication skills.
• Ability to manage multiple priorities and coordinate across departments.
• Proficiency with Microsoft Word, Outlook, and Excel.

Responsibilities

• Greet prospective and incoming residents during the leasing and move-in process to build rapport and trust.
• Assist pre-leased residents with timely apartment access for measuring blinds, furniture, and other needs.
• Attend daily stand-up meetings and provide accurate updates on scheduled move-ins to department heads.
• Verify apartment readiness by confirming final cleaning and completion of punch list items.
• Coordinate move-in logistics with residents and movers, including parking, entry points, and elevator access.
• Welcome new residents on move-in day and provide apartment and community orientation, including keys, mail, appliances, and thermostat use.
• Deliver welcome gifts or baskets to new residents.

Skills

Interpersonal skills

Communication skills

Customer service

Multitasking

Microsoft Office

Education

Associate degree

Tools

Microsoft Word

Microsoft Outlook

Excel

Job description

About Discovery Management Group

Discovery Management Group leads one of the nation’s most purpose-driven and people-centered senior living organizations, managing and enhancing senior living communities across the United States. With a focus on operational excellence, lifestyle personalization, and culture-driven leadership, we proudly serve residents and families with more than 15,000 units nationwide and growing.

As part of one of the largest senior living families in the U.S., our communities have earned Great Place to Work® certifications from 2022–2026. At Discovery Management Group, purpose guides our work, culture fuels our success, and growth defines our future. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.

Your Role

As a Sales Associate, you will play a key role in creating a smooth, welcoming, and well-organized move-in experience for new residents. This position serves as a central point of coordination across departments to ensure apartments are ready, residents feel supported, and move-in days set the tone for a positive resident experience.

Position Highlights

• Status: [FULL TIME / PART TIME / PRN / ETC.]
• Schedule: [ENTER SCHEDULE, INCLUDING WEEKENDS IF APPLICABLE]
• Location: [COMMUNITY ADDRESS]
• Rate of Pay: [HOURLY OR SALARY RATE OF PAY]

What You’ll Do

• Greet prospective and incoming residents during the leasing and move-in process to build rapport and trust
• Assist pre-leased residents with timely apartment access for measuring blinds, furniture, and other needs
• Attend daily stand-up meetings and provide accurate updates on scheduled move-ins to department heads
• Verify apartment readiness by confirming final cleaning and completion of punch list items
• Follow up with appropriate departments to ensure apartments are in outstanding move-in condition
• Complete final walk-throughs, including setting thermostat, placing water bottles in the refrigerator, and leaving the resident handbook in the apartment
• Coordinate move-in logistics with residents and movers, including parking, entry points, and elevator access
• Welcome new residents on move-in day and provide apartment and community orientation, including keys, mail, appliances, and thermostat use
• Deliver welcome gifts or baskets to new residents
• Arrange and deliver lunch or dinner to residents on move-in day
• Coordinate dining and activities for the first 1–3 days after move-in
• Introduce new residents to resident ambassadors
• Review the Celebrations calendar and introduce residents to the FitCamp Trainer
• Perform other duties as assigned

Qualifications

• Associate degree preferred
• One (1) year of experience in a customer service and/or hospitality role
• Senior Living, Multi-Family, or New Home experience preferred
• Strong interpersonal and communication skills
• Ability to manage multiple priorities and coordinate across departments
• Proficiency with Microsoft Windows, including Word, Outlook, and Excel
• Ability to use email, internet-based tools, and client tracking or design software
• Strong organizational skills and attention to detail

Benefits You'll Enjoy

• Competitive wages
• Early access to earned wages before payday!
• Flexible scheduling options with full-time and part-time hours
• Paid time off and Holidays (full-time)
• Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
• 401(K) with employer match
• Paid training
• Opportunities for growth and advancement
• Company provided uniforms
• Employee Assistance Program

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V

A Note to Applicants

This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case‑by‑case basis.