Move-In Concierge for Senior Living Communities

Integral Senior Living; Agoura Hills (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive wages

Access to wages before payday

Flexible scheduling options with full-

Paid time off and Holidays (full-time)

Comprehensive benefit package

401(K) with employer matching

Paid training

Opportunities for advancement

Meals and uniforms

Employee Assistance Program

Job summary

Integral Senior Living in California is seeking a Move-In Coordinator to warmly welcome new residents, coordinate apartment readiness, and ensure a smooth move-in experience for families and residents. You’ll collaborate with sales, maintenance, and dining to schedule tours, finalize paperwork, and arrange services, emphasizing exceptional customer service.

Associates degree preferred; one year in customer service or hospitality helps. Senior Living or multi-family experience is a plus.

Qualifications

• Associates degree preferred.
• One (1) year experience in a customer service and/ or hospitality role.
• Senior Living / Multi Family / New Home experience a plus.

Responsibilities

• Greets prospective residents during the leasing process to begin to build rapport and trust in the relationship.
• Assists pre-leased residents with timely apartment access to measure for blinds, furniture, etc.
• Attends daily stand up meetings and provides accurate and timely communications regarding scheduled move in day with all department heads.
• Ensures apartment(s) are ready through verification of final cleaning and completion of punch list. Follows up with applicable requirements to ensure apartment is in an outstanding move in condition.
• Final walk through includes, placing water bottles in the refrigerator, thermostat is set for appropriate weather, and resident handbook is placed on kitchen counter for new residents.
• Coordinates the move with the resident and the mover to ensure a smooth move in process, including the logistics of where the moving truck should enter the community, park and the appropriate exterior doors to enter and elevator to use.
• Welcomes the new resident on move in day and provides an orientation to the community and apartment with the resident; keys, mail, appliances, thermostat, etc.
• Delivers a welcome gift/basket to the new resident on move in day or places in the apartment home before move in day.
• Delivers lunch or dinner to the new resident(s) on move in day.
• Coordinates dinner and activities for the initial 1-3 days of move in. Introduces new residents to resident ambassadors.
• Reviews Celebrations calendar of events and introduces new residents to FitCamp Trainer.
• Other duties as assigned.

Skills

Customer service

Hospitality

Communication

Education

Associates degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Email

Client tracking software

Design software

Job description

Integral Senior Living in California is seeking a Move-In Coordinator to warmly welcome new residents, coordinate apartment readiness, and ensure a smooth move-in experience for families and residents. You’ll collaborate with sales, maintenance, and dining to schedule tours, finalize paperwork, and arrange services, emphasizing exceptional customer service.

Associates degree preferred; one year in customer service or hospitality helps. Senior Living or multi-family experience is a plus.