Senior Living Move-In Concierge

John Knox Village; Pompano Beach (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

John Knox Village in Florida is seeking a Move-In Coordinator to guide new residents through the transition. You will coordinate paperwork, space planning, and unit readiness, acting as a bridge between residents, families, and staff to ensure a smooth move and a welcoming orientation.

You’ll handle logistics for utilities and services, assist with tours and marketing materials, and maintain reports while ensuring compliance with community standards.

Qualifications

• 3+ years administrative work experience in a changing environment.
• High School degree or GED. Some college courses preferred.
• Proficiency with Word, Excel, PowerPoint, Outlook.

Responsibilities

• Coordinate with residents and families on paperwork, space planning and move-in dates.
• Greet new residents, provide keys, orientation, and introduce staff.
• Follow up in the first week to confirm services and address concerns.
• Communicate with maintenance, dining, nursing and housekeeping to prepare units.
• Assist with tours, inquiries, community outreach, and marketing materials.
• Process documentation, maintain reports, and ensure compliance with standards.
• Answer telephones professionally and timely; act as liaison with residents and visitors.
• Provide administrative support to the Sales and Marketing Department.
• Set up and coordinate Staycation guest stays and maintain Outlook Marketing Calendar.
• Assist Move in Manager and update work orders as needed.
• Walk through units upon return to inventory and determine needed renovations.
• Create new model apartments and work with movers to relocate furniture.
• Purchase/Shop for items to enhance models and staycations; coordinate with interior designer.
• Maintain guest apartments and ensure items are in top condition.

Skills

3+ years administrative work

Word

Excel

PowerPoint

Outlook

Education

High School degree or GED

Job description

John Knox Village in Florida is seeking a Move-In Coordinator to guide new residents through the transition. You will coordinate paperwork, space planning, and unit readiness, acting as a bridge between residents, families, and staff to ensure a smooth move and a welcoming orientation.

You’ll handle logistics for utilities and services, assist with tours and marketing materials, and maintain reports while ensuring compliance with community standards.