Senior Living Move-In Coordinator & Sales Support

True Connection Communities; Delray Beach (FL); In loco; USD 33.000 - 37.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Parental Leave

Short-term Disability

Long-term Disability

Paid Holidays

401k with match

Employee Assistance Program (EAP)

Descrizione del lavoro

True Connection Communities in Delray Beach, FL is seeking a Move-in Coordinator to ensure smooth transitions for new residents. The role collaborates with families, sales staff and maintenance to finalize admissions and coordinate all move-in details.

The ideal candidate will manage tours, respond to inquiries, and help drive occupancy through proactive lead follow-up, events, and collateral management. A strong customer-service mindset and senior-focused care are essential.

Competenze

• Exhibits excellent customer service and public relations skills.
• Displays patience, tact and a cheerful disposition even under stressful circumstances.
• Promotes the community in a positive manner and effectively communicates the community values to Residents, families, visitors and Associates.
• Creative, energetic, enthusiastic, patient, flexible, encouraging, and team oriented.
• Demonstrates proficiency in Microsoft Office and other marketing relating software.
• Desire to serve seniors.
• Effective problem-solving skills
• Medical/Dental/Vision Insurance, Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Paid Parental Leave, Short-term & Long-term Disability
• Paid Holidays
• 401k program; Including match
• Employee Assistance Program (EAP)

Mansioni

• Works directly with new Residents and their families to finalize paperwork and requirements for admission.
• Coordinates all aspects of the move-in and move-out process, including scheduling, logistics, parking, utilities, and move day activities.
• Maintains an active and accurate rent-ready inventory list by partnering with the Director of Sales, Executive Director, and Maintenance Director to monitor apartment readiness, identify upcoming availability, and ensure apartments are prepared to support timely move-ins.
• Provides sales support by conducting tours, handling telephone inquiries, hosting events, participating in community marketing outreach programs, and assisting with closing prospective Residents.
• Serves as a sales resource by responding to and managing leads when the Director of Sales or Executive Director is unavailable, ensuring timely follow-up and continuity of the sales process.
• Assists in moving prospects through the sales process by conducting tours, overcoming objections, and advancing each lead to the next mutually agreed-upon, time-sensitive step.
• Maintains daily prospect outreach, follow-up activities, and documentation in Salesforce to ensure data integrity and timely lead management.
• Participates in all Power Hours, sales meetings, and other sales activities designed to drive occupancy and move-in goals.
• Supports weekend sales coverage by working a regular schedule of either Tuesday–Saturday or Sunday–Thursday, based on business needs.
• Compiles reports accurately and timely, including but not limited to weekly activity reports.
• Implements protocols to ensure a smooth and welcoming transition for new Residents into and out of the community.
• Coordinates move-in and move-out details with team members across all departments to ensure an exceptional Resident experience.
• Maintains inventory of marketing collateral and sales materials.
• Encourages teamwork through positive collaboration with all departments.
• Promotes a professional image through appearance, communication, and conduct.
• Performs other duties as assigned.

Conoscenze

Customer service

Public relations

Microsoft Office

Sales coordination

Team oriented

Strumenti

Salesforce

Descrizione del lavoro

True Connection Communities in Delray Beach, FL is seeking a Move-in Coordinator to ensure smooth transitions for new residents. The role collaborates with families, sales staff and maintenance to finalize admissions and coordinate all move-in details.

The ideal candidate will manage tours, respond to inquiries, and help drive occupancy through proactive lead follow-up, events, and collateral management. A strong customer-service mindset and senior-focused care are essential.