Senior Living Concierge — Welcoming Front Desk Pro

PruittHealth; Marietta (GA); Sur place; USD 19 000 - 28 000; Plein temps

Résumé du poste

PruittHealth in Marietta, GA is seeking a Concierge AL to be the welcoming first point of contact for residents, families, guests, and vendors. You will handle front desk duties, answer inquiries, and coordinate services to ensure a safe, responsive environment that supports residents' quality of life.

The role requires at least 1 year of customer service or administrative experience in healthcare or related settings, with strong communication skills and a compassionate approach.

Qualifications

• Minimum 1 year of customer service or administrative experience, preferably in senior living, hospitality, or healthcare.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a compassionate demeanor.
• Proficiency in Microsoft Office and basic office equipment.
• Ability to multitask and remain composed under pressure.
• Familiarity with HIPAA and elder care standards is a plus.

Responsabilités

• Greet residents, visitors, and staff warmly and professionally.
• Manage front desk operations including answering phones, responding to inquiries, and directing calls appropriately.
• Monitor visitor access and maintain security protocols.
• Assist residents with requests such as transportation scheduling, appointment reminders, and general information.
• Coordinate with other departments to ensure timely service delivery (e.g., maintenance, housekeeping, dining).
• Maintain accurate logs and records (e.g., visitor sign-in, package deliveries, resident requests).
• Support event coordination and community programming as needed.
• Respond to emergency situations calmly and in accordance with facility protocols.
• Uphold confidentiality and respect for resident privacy at all time.

Outils

Microsoft Office

Description du poste

PruittHealth in Marietta, GA is seeking a Concierge AL to be the welcoming first point of contact for residents, families, guests, and vendors. You will handle front desk duties, answer inquiries, and coordinate services to ensure a safe, responsive environment that supports residents' quality of life.

The role requires at least 1 year of customer service or administrative experience in healthcare or related settings, with strong communication skills and a compassionate approach.