Weekend Resident Experience Concierge

PruittHealth; Kennesaw (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

PruittHealth in Kennesaw, GA is seeking a friendly Concierge to greet residents, families, guests, and staff at our assisted living community. You will manage front desk operations, answer phones, respond to inquiries, and direct calls while maintaining a welcoming, secure environment that supports resident quality of life.

This role requires strong communication, problem solving, and the ability to multitask under pressure.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of customer service or administrative experience, preferably in senior living, hospitality, or healthcare.
• Proficiency in Microsoft Office and basic office equipment.

Responsibilities

• Greet residents, visitors, and staff warmly and professionally.
• Manage front desk operations including answering phones, responding to inquiries, and directing calls appropriately.
• Monitor visitor access and maintain security protocols.
• Assist residents with requests such as transportation scheduling, appointment reminders, and general information.
• Coordinate with other departments to ensure timely service delivery (e.g., maintenance, housekeeping, dining).
• Maintain accurate logs and records (e.g., visitor sign-in, package deliveries, resident requests).
• Support event coordination and community programming as needed.
• Respond to emergency situations calmly and in accordance with facility protocols.
• Uphold confidentiality and respect for resident privacy at all time.

Skills

Problem Solving

Education

High School Diploma

Tools

Microsoft Office

Office Equipment

Job description

PruittHealth in Kennesaw, GA is seeking a friendly Concierge to greet residents, families, guests, and staff at our assisted living community. You will manage front desk operations, answer phones, respond to inquiries, and direct calls while maintaining a welcoming, secure environment that supports resident quality of life.

This role requires strong communication, problem solving, and the ability to multitask under pressure.