Senior Living Concierge — Welcome Tours & Guest Support

PAL Mesa LLC; Mesa (AZ); On-site; USD 32,000 - 45,000; Full time

Job summary

Park Avenue Lifestyle in Mesa, AZ is seeking a Concierge to greet visitors, arrange tours, and provide clerical support to the administrative staff. This role is the first impression of the community and reports to the Business Office Manager.

The position is non-exempt and requires a patient, professional demeanor. Responsibilities include answering phones, directing visitors, assisting residents and guests, and supporting marketing efforts during tours and inquiries.

Qualifications

• High school diploma or equivalent preferred.
• Ability to read, write, and understand English.
• Ability to remain calm during emergencies and make independent decisions.
• Professional interaction with residents, staff and visitors.
• Experience using computer software (Microsoft).

Responsibilities

• Greet visitors and direct them to appropriate offices or resident apartments.
• Answer multi-line telephone and relay information.
• Assist residents, family members, and guests with general requests.
• Arrange tours of the property for visitors.
• Provide clerical support and maintain lobby literature.
• Support dining room service as needed.
• Represent the community in a positive, professional manner.

Skills

Customer service

Communication

Decision making

Professionalism

Calm under pressure

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Park Avenue Lifestyle in Mesa, AZ is seeking a Concierge to greet visitors, arrange tours, and provide clerical support to the administrative staff. This role is the first impression of the community and reports to the Business Office Manager.

The position is non-exempt and requires a patient, professional demeanor. Responsibilities include answering phones, directing visitors, assisting residents and guests, and supporting marketing efforts during tours and inquiries.