Senior Living Concierge — Resident Experience Pro

Ivy Living; San Ramon (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Complimentary meals

401(k) with company match

Life Insurance

Employee Assistance Program

Job summary

Ivy Living’s Ivy Park at San Ramon is seeking a friendly Concierge to greet visitors, handle resident requests, and support the administrative team. The role requires strong customer service, communication, and basic MS Office skills, with a focus on maintaining a safe, welcoming environment.

You will answer phones, direct inquiries, and assist residents and families while upholding our mission and values. Prior hospitality experience is preferred, and background checks and health screenings are

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• Prefer two years of experience in a hospitality setting or senior living community.
• Proficient with MS Office programs (Word, Excel).
• Able to interact effectively with residents, families, and staff.
• Must pass criminal background check and health screenings (including TB tests).
• Vaccine/ PPE requirements may be applicable per regulatory guidelines.

Responsibilities

• Provide residents, guests, and visitors with exceptional customer service.
• Answer telephones, record, and direct calls to appropriate staff.
• Monitor the Emergency Alert System and respond promptly to alerts.
• Coordinate with the business center and process mail.
• Maintain a safe and secure environment following safety standards.
• Encourage teamwork and cooperative interactions with coworkers and other departments.

Skills

Customer service

Communication

MS Office

Teamwork

Safety awareness

Attention to detail

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel)

Job description

Ivy Living’s Ivy Park at San Ramon is seeking a friendly Concierge to greet visitors, handle resident requests, and support the administrative team. The role requires strong customer service, communication, and basic MS Office skills, with a focus on maintaining a safe, welcoming environment.

You will answer phones, direct inquiries, and assist residents and families while upholding our mission and values. Prior hospitality experience is preferred, and background checks and health screenings are