Part-time Senior Living Concierge – Guest Services & Tours

Ivy Living; Palo Alto (CA); On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

Medical/Dental/Vision

Paid time off

Meals provided

Life Insurance

LifeMart discount

401(k) matching

Recognition programs

Student loan refinancing

Pet insurance

Employee assistance

Job summary

Ivy Park at Palo Alto, part of Ivy Living, is a premier senior living community in California. The Concierge role greets residents and guests, answers calls, and provides clerical support to the team, ensuring a safe, welcoming environment aligned with our values.

Responsibilities include handling tours, routing inquiries, mail management, and maintaining a professional, compassionate service standard for residents and families.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Prefer two (2) years of experience in a hospitality setting or prior senior living community.
• Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
• Possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families.
• Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests.

Responsibilities

• Provide all residents, guests, and visitors with exceptional customer service.
• Answer telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner.
• Monitor the Emergency Alert System and immediately respond to every call.
• Effectively manage business center and process incoming and outgoing mail.
• Maintain a safe and secure environment for all staff, residents, and guests, following established safety standards.
• Encourage teamwork through cooperative interactions with co-workers and other departments.

Skills

Customer service

Communication

Education

High school diploma

Tools

MS Office

Job description

Ivy Park at Palo Alto, part of Ivy Living, is a premier senior living community in California. The Concierge role greets residents and guests, answers calls, and provides clerical support to the team, ensuring a safe, welcoming environment aligned with our values.

Responsibilities include handling tours, routing inquiries, mail management, and maintaining a professional, compassionate service standard for residents and families.