Senior Living Concierge & Guest Experience Lead

Ivy Living; Oakland (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Vacation days

Sick pay

Holidays

Meals provided

Life Insurance

401(k) with match

Recognition programs

Student loan refinancing

Tuition reimbursement

Pet insurance

Employee Assistance Program

Job summary

Ivy Park at Oakland Hills, part of Ivy Living, invites applicants for a Concierge role during our job fair in Oakland, CA. The event highlights flexible shifts (FT/PT), a welcoming team, and opportunities to serve residents with outstanding service.

The position emphasizes customer care, clerical support, and tours assistance, with a friendly, team-driven workplace culture and benefits that support caregivers and staff.

Qualifications

• High school diploma or equivalent.
• Prefer 2 years in hospitality or senior living.
• Proven customer service and communication skills.
• Proficiency with MS Office programs (Word, Excel).

Responsibilities

• Welcome residents, visitors, and guests with exceptional service.
• Answer phones and direct calls to appropriate staff.
• Monitor Emergency Alert System and respond promptly.
• Process mail and assist with administrative tasks.
• Maintain a safe environment and support teamwork across departments.

Skills

Customer service

Communication

Teamwork

MS Office proficiency

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel)

Job description

Ivy Park at Oakland Hills, part of Ivy Living, invites applicants for a Concierge role during our job fair in Oakland, CA. The event highlights flexible shifts (FT/PT), a welcoming team, and opportunities to serve residents with outstanding service.

The position emphasizes customer care, clerical support, and tours assistance, with a friendly, team-driven workplace culture and benefits that support caregivers and staff.