Senior Living Concierge - Guest Services & Resident Support

Ivy Living; Oakland (CA); Sur place; USD 40 000 - 54 000; Plein temps

Avantages offerts par ce poste

Medical/Dental/Vision

Paid time off

Complimentary meals

Life Insurance

401(k) with company match

Employee Assistance Program

Résumé du poste

The Concierge at Ivy Park at Oakland Hills, managed by Oakmont Management Group, greets visitors and fulfills resident requests while providing clerical support to the staff. The role emphasizes exceptional service, safety, and teamwork within a senior living environment in Oakland, CA.

Qualifications include 18+ years old, a high school diploma, and preferred hospitality experience. Vaccination and health screenings may be required as part of safety protocols.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Prefer two years of experience in a hospitality setting or prior senior living community.
• Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.).
• Possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families.
• Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests.
• Oakmont Management Group may require vaccination and other safety measures per regulatory guidelines.

Responsabilités

• Provide all residents, guests, and visitors with exceptional customer service.
• Answer telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner.
• Monitor the Emergency Alert System and respond to every call.
• Effectively manage business center and process incoming and outgoing mail.
• Maintain a safe and secure environment for all staff, residents, and guests, following established safety standards.
• Encourage teamwork through cooperative interactions with co-workers and other departments.

Connaissances

Customer service

Phone etiquette

Communication

Teamwork

Formation

High school diploma

Outils

MS Office

Description du poste

The Concierge at Ivy Park at Oakland Hills, managed by Oakmont Management Group, greets visitors and fulfills resident requests while providing clerical support to the staff. The role emphasizes exceptional service, safety, and teamwork within a senior living environment in Oakland, CA.

Qualifications include 18+ years old, a high school diploma, and preferred hospitality experience. Vaccination and health screenings may be required as part of safety protocols.