Resident Experience Specialist – Senior Living

Ivy Living; Santa Rosa (CA); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Vacation, Personal Day, Sick Pay, andH

Complimentary Meals

Company Paid Life Insurance

401(k) Savings Plan with Company Match

Employee Assistance Program

Pet Insurance

Job summary

The Concierge at Ivy Park at Santa Rosa, managed by Oakmont Management Group, greets visitors, handles resident requests, tours, and administrative support with a focus on service and safety. The role requires hospitality experience and proficiency with MS Office.

This on-site position offers a competitive pay range and benefits, with team-oriented culture and opportunities for growth within the Oakmont/Ivy Living portfolio.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Prefer two (2) years of experience in a hospitality setting or prior senior living community.
• Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
• Possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families.
• Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests
• For health and safety, vaccination and PPE may be required per regulatory guidelines.

Responsibilities

• Provide all residents, guests, and visitors with exceptional customer service.
• Answer telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner.
• Monitor the Emergency Alert System and immediately respond to every call.
• Effectively manage business center and process incoming and outgoing mail.
• Maintain a safe and secure environment for all staff, residents, and guests, following established safety standards.
• Encourage teamwork through cooperative interactions with co-workers and other departments.

Skills

Customer service

Communication skills

MS Office proficiency

Education

High school diploma or equivalent

Job description

The Concierge at Ivy Park at Santa Rosa, managed by Oakmont Management Group, greets visitors, handles resident requests, tours, and administrative support with a focus on service and safety. The role requires hospitality experience and proficiency with MS Office.

This on-site position offers a competitive pay range and benefits, with team-oriented culture and opportunities for growth within the Oakmont/Ivy Living portfolio.