Senior Living Concierge & Resident Experience Associate

Savant Senior Living; Costa Mesa (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Vision Plan

Health Insurance

40 1(k) Retirement Savings Plan

Health and Dependent Day Care FSAs

Team Member Referral Program

Job summary

Savant Senior Living in Costa Mesa, CA seeks a friendly Concierge to serve as the main contact for residents, families, and visitors. You will coordinate services, handle inquiries, and support administrative tasks with a warm, professional demeanor.

Ideal candidates have strong communication, multitasking, and computer skills, plus experience in hospitality or front desk roles within healthcare settings. This role reports to the Executive Director.

Qualifications

• Must be at least 18 years old.
• Requires Health Screening, TB Clearance, and Criminal Record Clearance.
• First Aid/ CPR Certification required.
• High school diploma or equivalent; hospitality/customer service background is a plus.
• Experience in customer service, hospitality, or front desk in senior living/healthcare preferred.
• Excellent interpersonal and communication skills.
• Proficiency in word processing, email, and database management.

Responsibilities

• Greet residents, families, and visitors warmly, creating a welcoming environment.
• Provide information, answer inquiries, and assist residents and families with requests.
• Coordinate appointments, transportation, and services to ensure a seamless resident experience.
• Maintain knowledge of facility amenities, activities, and services and communicate to residents and visitors.
• Assist with administrative tasks: managing correspondence, records, and appointment schedules.
• Keep concierge desk clean, organized, and stocked with supplies.
• Collaborate with staff to address resident needs and resolve issues promptly.
• Monitor facility safety and security and report incidents to appropriate personnel.
• Act as liaison between residents, families, and other departments to facilitate communication.
• Uphold resident privacy and confidentiality.
• Assist with other related tasks as needed.

Skills

Customer service

Communication

Multitasking

Professionalism

Computer skills

Education

High school diploma or equivalent

Hospitality training

Tools

Microsoft Office

Database management

CRM software

Job description

Savant Senior Living in Costa Mesa, CA seeks a friendly Concierge to serve as the main contact for residents, families, and visitors. You will coordinate services, handle inquiries, and support administrative tasks with a warm, professional demeanor.

Ideal candidates have strong communication, multitasking, and computer skills, plus experience in hospitality or front desk roles within healthcare settings. This role reports to the Executive Director.