Senior Living Concierge & Resident Experience Host

Oceanside Senior Living; Oceanside (CA); On-site; USD 25,000 - 34,000; Full time

Job summary

Oceanside Senior Living is seeking a friendly Concierge to welcome residents and families, delivering a warm, efficient first impression. You will handle inquiries, provide information, arrange transportation and events, and coordinate with staff to ensure a smooth experience for residents and guests.

The ideal candidate has proven concierge or customer service experience, strong English and communication skills, patience, and the ability to multitask.

Qualifications

• Experience as a concierge or in customer service is preferred.
• Fluent in English; multilingual abilities are advantageous.
• Excellent communication and patient, polite demeanor.
• High school diploma; additional related degree preferred.

Responsibilities

• Welcome residents and families at entrance and provide information.
• Be the point of reference for requests and assist accordingly.
• Know premises and nearby venues to recommend options.
• Arrange events, transportation, and excursions on request.
• Answer the phone, manage reservations, messages, and mail.
• Respond to complaints and resolve issues for residents and families.

Skills

Concierge experience

Customer service

English proficiency

Multilingual

Communication skills

Patience

Multitasking

Time management

High school diploma

Relevant degree

Education

High school diploma

Relevant degree (optional)

Job description

Oceanside Senior Living is seeking a friendly Concierge to welcome residents and families, delivering a warm, efficient first impression. You will handle inquiries, provide information, arrange transportation and events, and coordinate with staff to ensure a smooth experience for residents and guests.

The ideal candidate has proven concierge or customer service experience, strong English and communication skills, patience, and the ability to multitask.