Senior Living Concierge: Resident Experience

Cedarhurst of Frankfort; Illinois; On-site; USD 32,000 - 42,000; Full time

Job summary

Cedarhurst of Frankfort is seeking a Concierge to be the welcoming first point of contact for residents, families, visitors, and staff. You will deliver exceptional customer service while supporting daily operations and ensuring a safe, organized community environment.

Responsibilities include managing front desk tasks, coordinating communications, assisting residents with needs, and collaborating with the Executive Director and Business Office team to maintain smooth operations and a positive

Qualifications

• High School Diploma or equivalent preferred.
• Previous experience in a customer service role, preferably in a senior living facility, healthcare, hospitality, or similar setting preferred.
• CPR or BLS certification preferred.
• Demonstrated proficiency in common digital tools and applications, including Microsoft Office programs (Outlook, Excel, Word), web-based platforms, electronic health record systems, and any HR-related systems as applicable.

Responsibilities

• Welcome residents, visitors, and guests, providing exceptional customer service and assistance to those entering the community.
• Monitor the community’s entry and exit points, signing in guests and residents, and ensuring compliance with safety protocols.
• Regularly engage with residents helping them feel valued and cared for
• Receive and distribute mail and packages.
• Manage external and internal calls, taking and communicating messages, and forwarding calls to the appropriate person/department.
• Assist residents with scheduling transportation services and in making reservations for events in conjunction with Life Enrichment Director
• Manage sale of guest meals and initiate credit card transactions for guest meal sales when necessary.
• Submit all work order requests to Maintenance on behalf of residents.
• Monitor emergency response system and fire alarm panel.
• Ensure effective communication with residents’ families concerning residents’ care.

Skills

Customer service

Hospitality

Communication

Conflict resolution

Education

High School Diploma or equivalent

Tools

Microsoft Office

Electronic Health Record systems

Job description

Cedarhurst of Frankfort is seeking a Concierge to be the welcoming first point of contact for residents, families, visitors, and staff. You will deliver exceptional customer service while supporting daily operations and ensuring a safe, organized community environment.

Responsibilities include managing front desk tasks, coordinating communications, assisting residents with needs, and collaborating with the Executive Director and Business Office team to maintain smooth operations and a positive