Senior Living Concierge: Elevate Resident Experience

Cedarhurst of Shawnee; Shawnee (KS); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Long-term disability insurance

401(k) Plan with company match

Job summary

Cedarhurst of Shawnee is seeking a Concierge to welcome residents, families, visitors, and staff with exceptional service. The role supports front desk operations, communications, and daily community functions under the Executive Director.

Responsibilities include coordinating mail, calls, and transportation scheduling, assisting with clerical tasks, and contributing to a safe, welcoming environment for residents and guests.

Qualifications

• High School Diploma or equivalent preferred.
• Previous experience in a customer service role, preferably in a senior living facility, healthcare, hospitality, or similar setting preferred.
• CPR or BLS certification preferred.
• Demonstrated proficiency in common digital tools and applications, including Microsoft Office programs (Outlook, Excel, Word), web-based platforms, electronic health record systems, and any HR-related systems as applicable.

Responsibilities

• Welcome residents, visitors, and guests, providing exceptional customer service.
• Monitor entry and exit points, sign in guests and residents, and ensure safety protocols.
• Regularly engage with residents helping them feel valued and cared for.
• Receive and distribute mail and packages.
• Manage external and internal calls, take and communicate messages, and forward to appropriate personnel.

Skills

Customer service

Communication

Team player

Education

High School Diploma or equivalent

Tools

MS Office (Outlook, Excel, Word)

Electronic Health Record systems

HR systems

Job description

Cedarhurst of Shawnee is seeking a Concierge to welcome residents, families, visitors, and staff with exceptional service. The role supports front desk operations, communications, and daily community functions under the Executive Director.

Responsibilities include coordinating mail, calls, and transportation scheduling, assisting with clerical tasks, and contributing to a safe, welcoming environment for residents and guests.