Senior Living Concierge: Hospitality & Resident Support

Belmont Village Senior Living Corporate; Coral Gables (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Career growth

BV Cares program

Exclusive discounts

Unlimited continuing education

Milestone celebrations

Referral bonuses

Job summary

Belmont Village Senior Living in Coral Gables, FL seeks a friendly Concierge to be the first point of contact for residents, families, vendors and guests. You will deliver exceptional hospitality, support administrative tasks, and help maintain a welcoming, safe environment.

The role emphasizes empathy, reliability, teamwork and the ability to handle fast-paced, physically active work. Responsibilities include greeting visitors, managing phone calls, coordinating transportation and events, and

Qualifications

• High School diploma or equivalent.
• Experience with a multi-line phone system and professional phone etiquette.
• Proficiency with MS Office applications for job tasks.
• Ability to communicate clearly in verbal and written English.
• Demonstrates initiative with critical thinking.
• Strong administrative and organizational skills.
• Professional, pleasant and team-oriented attitude.
• Consistent and reliable attendance is essential.

Responsibilities

• Greet residents, visitors and staff warmly
• Manage and direct incoming phone calls efficiently and professionally
• Address inquiries and requests promptly, reliably and confidentially with empathy and dignity
• Log and coordinate distribution of packages as appropriate
• Collaborate with various departments to promote effective communication
• Monitor community access by ensuring proper use of the kiosk sign-in process and respond to emergency situations according to company policy and procedure
• Schedule resident transportation, coordinate resident trips, manage event and guest meal reservations, and assist with event setup as needed
• Record maintenance work order requests through an electronic record system
• Maintain an organized workspace to promote efficiency and preserve first appearance impressions
• Make hospitality, customer service, and resident satisfaction your top priorities in every interaction

Skills

Multi-line phone system

MS Office proficiency

Verbal and written English

Administrative and organizational

Education

High School diploma or equivalent

Job description

Belmont Village Senior Living in Coral Gables, FL seeks a friendly Concierge to be the first point of contact for residents, families, vendors and guests. You will deliver exceptional hospitality, support administrative tasks, and help maintain a welcoming, safe environment.

The role emphasizes empathy, reliability, teamwork and the ability to handle fast-paced, physically active work. Responsibilities include greeting visitors, managing phone calls, coordinating transportation and events, and